Medical Assistant & Phlebotomist with 7+ Years Experience

INDIA MANNERS

PROFILE

EXPERIENCE

Medical Assistant/Phlebotomist 2019 — 2025

Customer Service Representative 2016-2019

EDUCATION

917-***-****

***************@****.***

Spring, Tx 77373 Highly skilled and compassionate Medical Assistant/Phlebotomist with 7 years of experience in fast-paced clinical settings. Proven ability to deliver exceptional patient care, perform accurate and efficient phlebotomy procedures, and support overall clinic operations. Seeking to leverage my skills and experience to contribute to the success of life, changing healthcare

• 7 years Experience in both hospitals and other medical facilities giving me a valuable and diverse background in healthcare

• I have been exposed to different patient populations, healthcare settings, and operational procedures

• Experience with advanced medical technology and equipment, working in a fast-paced environment, requiring quick thinking and efficient action Administration for intake, billing, patient check in, and patient scheduling

• Experience in immunizations, injections, and urinalysis Certified Phlebotomist: Phlebotomy

American National Phlebotomy Mar 2025

Houston, TX

Completion Certificate: Medical Assistant

Harris School of Business Jan 2018

Wilmington, DE

•Handle 80+ inbound calls per shift assisting customers with scheduling and inquiries

•Resolve customer complaints efficiently while maintaining a positive experience

•Document customer interactions accurately in company systems

•Collaborate with dispatch and supervisors to ensure timely service

•Assisted customers with account questions, billing issues, and service requests

•Maintained high customer satisfaction scores (95%+)

•Managed multiple systems while speaking with customers SKILLS

CERTIFICATIONS

• Patient Intake and Rooming

• Vital Signs Measurement

• Obtaining Patient Medical History

• Assisting Physicians with Examinations

and Administration Procedures

• EKG

• ECG

• Venipuncture

• Capillary Puncture

• Blood Culture Collection

• Specimen Handling and Processing

• Knowledge of Order of Draw

• Difficult Draws

• Quality Control and Safety Procedures

• OSHA Guidelines

• HIPPA Compliance

• Appointment Scheduling

• Patient Registration

• Insurance Verification

• Medical Records Management

• Telephone Etiquette

• Inventory Management

• Communication

• Interpersonal Skills

• Empathy

• Attention to Detail

• Time Management

• Organization

• Teamwork

• Adaptability

• Problem-Solving

Certified Clinical Medical Assistant, National Healthcare Association-Pending Certified Phlebotomist, American National Phlebotomy CPR/First Aid Active through 2026

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