Auxiliar/Asistente Remoto Prospera y Adaptable

Oriana Lizeth Caro Scarpatti

Barranquilla, Colombia

Phone: +57-316-***-****

Email: *******************@*****.***

Professional Summary

Customer service assistant with experience in call center support and client communication. Skilled in handling customer questions, providing information, and assisting with problem resolution. Responsible, patient, and motivated to improve communication skills and grow in a customer service environment.

Skills

● Customer Service

● Basic Call Handling

● Active Listening

● Clear Communication

● Problem Solving

● Teamwork

● Time Management

● Customer Support

Work Experience

Call Center Agent – Customer Service

Covisian – Barranquilla, Colombia

6 months

● Assisted customers by answering questions and providing information.

● Helped resolve basic customer issues and directed complex cases to supervisors.

● Maintained polite and respectful communication with clients.

● Followed company procedures during calls.

Administrative Assistant

Friotecnic – Barranquilla, Colombia

3 months

● Supported administrative tasks and document organization.

● Assisted with customer and internal communication.

● Organized information and basic office processes. Education

Cabin Crew (TCP)

Protécnica – Barranquilla, Colombia

Training included:

● Customer service and passenger assistance

● Communication skills

● Teamwork in high-pressure environments

Languages

Spanish – Native

English – B1

Strengths

● Responsible and reliable

● Fast learner

● Good attitude with customers

● Ability to work under pressure

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