Data Center Operations Enthusiast and Support Professional

Benhamin Olivas-Barja

Alexandria, VA *****@*****.****.*** 571-***-****

CAREER OBJECTIVE

Motivated and technically curious professional pursuing a career in Data Center Operations. Strong customer service background combined with hands-on experience supporting server deployments, Windows domains, and system migrations. Known for reliability, teamwork, and a strong willingness to learn new technologies while following safety and operational procedures.

WORK EXPERIENCE

Sweet Frog Customer Service Associate October 2024 – August 2025

• Delivered high-quality customer service to large volumes of customers while maintaining a positive, professional attitude

• Collaborated with a 4-person team to serve 100+ guests weekly efficiently

• Supported team productivity by monitoring workflow and assisting peers during busy periods

• Demonstrated reliability, punctuality, and attention to detail McDonald’s Crew Member August 2023 – September 2024

• Provided fast, friendly service for 100+ customers per shift in a high-volume environment

• Responded to customer questions and concerns to support positive experiences

• Assisted team members during peak hours to reduce wait times and maintain service quality EDUCATION & TRAINING

Northern Virginia Community College Alexandria, VA 2025 – present

• Data Center Operations C.S.C.

• Engineering Technology C.S.C.

Thomas Edison Highschool Woodbridge, VA 2021 – 2025

• Highschool Diploma

TECHNICAL PROJECT EXPERIENCE

Dell Server Deployment & Windows Domain Setup

• Assisted with initialization and configuration of three Dell servers supporting a functional lab network environment

• Installed and explored Windows Server 2016 roles including Active Directory Domain Services (AD DS) and Domain Name System (DNS)

• Supported a working domain infrastructure serving 100+ active users

• Verified system functionality, connectivity, and basic security configurations Windows 11 Enterprise Migration & Deployment

• Assisted with upgrading 30+ systems in a managed classroom network environment

• Joined devices to an isolated Active Directory domain and verified group policy and update settings

• Collaborated with a 12-member technical team to complete deployments on schedule

• Followed structured deployment and documentation procedures Homelab DNS Firewall Implementation

• Designed and deployed a Raspberry Pi–based Pi-hole DNS firewall to block ads and tracking domains

• Integrated DNS filtering at the router level to enforce network-wide protection

• Tested and validated DNS resolution, filtering rules, and system uptime CERTIFICATIONS

• Comp-TIA A+

• CCST (Cisco Certificate Support Technician)

• OSHA-10

• NFPA 70E (National Fire Protection

Association

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