Business Intelligence Analyst / Data Specialist

Ho Chi Minh City

**** - ****

Foreign Trade University, HCMC

Bachelor of International Business (GPA 3.2/4.0)

Education & Certification

Data Analyst

HackerRank: SQL (Intermediate, Advanced)

Datacamp: SQL, Power BI

2025

9.0 Listening, 8.5 Reading

6.5 Writing, 6.5 Speaking

IELTS Band 7.5 2018

Work Experience

Warehouse Solution Design - Kuehne+Nagel Dec 2022 - Sep 2024 Analyzed clients’ logistics data to design & present customized warehouse solutions (operation model, resource, storage, cost model & proposal) for 10+ tenders of international clients accross different industries, with total value per project upto 2 million USD. Delivered end-to-end ad-hoc analyses to produce data-driven ranking Excel reports across real estate, lifestyle, travel and consumer trends; defined methodologies, built scoring frameworks, and translated insights into publishable outputs. Partnered with cross-functional teams to align on research topics and requirements, balancing data availability with storytelling impact while ensuring consistent, high-quality delivery under tight timelines. Published articles: Link 1 Link 2 Link 3

Data Analysis (Parttime) - DPR Markeitng agency Jan 2026 - Current Warehouse Customer Service & Analyst - Kuehne+Nagel Sep 2024 - Mar 2026 Led a client-facing, analyst role for LEGO account, one of Kuehne+Nagel’s global strategic accounts, supporting managing warehouse performance of 50+ personnel operations and achieved 100/100 customer service points. Key communication point: Led weekly & monthly performance reviews to internal & external client managers, balancing business priorities with data feasibility, translating KPI results into clear insights, action logs, and operational recommendations. Data & report: Built a warehouse performance dashboard using Excel, Tableau, enabling real-time tracking of KPIs such as weekly/monthly volume, on time performance, inventory turnover, ABC analysis; improved reporting visibility and reduced decision-making time by ~30%.

Automation: Automated data processing and reporting workflows using VBA (data cleaning, transformation, and auto-email distribution), saving ~20 hours/week (~1,000+ hours annually) and reducing manual errors by over 90%. Conduct end-to-end analytics projects to showcase in my data analyst portfolio. Tools used including SQL, Excel, Power Query, BI Tools

(Power BI, Looker Studio)

Olist Brazilian E-commerce Analysis - SQL + Power BI Analyzed ~100,000 e-commerce orders using Google BigQuery to evaluate sales performance, customer satisfaction, and delivery operations.

Built SQL scripts for staging/final tables, EDA, joins, aggregations, date transformation, CTEs, window functions, and KPI calculation. Visualize dashboard in Power BI, Power Query: data cleaning, data modeling, DAX measures, KPI cards, YoY comparison, slicers, TopN analysis, cumulative revenue, and delivery performance tracking. Travel Booking App Analysis - SQL + Looker Studio

Analyzed ~19,000 tickets to give insights into business performance, customer behavior, route patterns, and growth opportunities. Used SQL for EDA, calculated fields, segmentation, cleaning. Visualize dashboard with Looker Studio, & business storytelling to present insights and recommendations.

Ho Chi Minh Vegan Restaurant Analysis - Excel + Power Query Scrapped, cleaned and analyzed Google Maps restaurant listings to support a client market-entry decision for a vegan restaurant concept targeting foreign customers.

·Built a scorecard model covering listing density, review volume, price segment, competition intensity, customer fit, and concept fit; delivered recommendations on location and restaurant positioning. Key learning - Technical skills:

Data skills: Web Scrapping, Data Querying, Modelling, Manipulation, Analysis, Dashboard visualization, Presentation SQL skills: EDA, CTEs, Window functions, LAG, JOIN, Segmentation with CASE WHEN, Date transformation BI Tools (Looker Studio, Power BI, Tableau): DAX functions, TopN, Calculated Fields, Parameter metrics, Dynamic filtering Data Analyst projects Portfolio (Github)

+84-933-***-*** I ******.*********@*****.*** I

ANH (Kieu Thanh KIEU Van Anh) Linkedin Portfolio (Github) Data Analyst / Business Intelligence Analyst

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