Customer Service & Administrative Support Professional

ALICIA MAHAFFEY

*******************@*****.*** 470-***-****

Summary

McDonough, GA 30253

Communicative customer service professional motivated to maintain customer satisfaction and contribute to

company succe:

customers. Offers

History managing la

skill with CRM s

Skills

* File Management

* Administrative Support

* Multi-line telephone skills

* Positive and prof

* Verbal and written communication

* Technical Support

sional

Experience

Great Expressions Stockbridge, GA

Receptionist

07/2024 - Current

Walmart Mansfield, Texas

Customer Service Cashier

09/2021 - 02/2023

Food Depot Stockbridge, GA

Cashier

01/2021 - 07/2021

Education and Training

Woodland High School Stockbridge, GA

High School Diploma

05/2022

amounts of inbound calls and sustainin;

s paired with outstandin

tisfactory relationships with

and multitasking abilities

tive listenil

* Time Management

* Document Management

* Multitasking and prioritization

+ Profe

* Scheduling

ional Demeanor

Greeted visitors and provided them with assistance.

Answered incoming calls, took messages, and transferred calls to

appropriate departments or personnel.

Scheduled appointments for clients, customers, and other visitors

Processed customer payments using cash registers or point-of-

sale terminals according to company policies and procedures.

Assisted with special projects

required.

igned by management when

Greeted customers and provided friendly customer service.

Operated cash registers to process payments for goods and

services,

Balanced cash drawers at the end of each shift.

Resolved customer complaints in a professional manner.

Assisted customers with locating merchandise within the store

Stocked shelves, racks, cases, bins, and tables with new or

transferred merchandise.

Informed customers about product pricing and answered

questions regarding products and services available in the store

Greeted customers and answered any questions they had about

the store's products and services.

Verified that customers were of legal age to purchase alcohol or

tobacco products.

Operated cash register efficiently and accurately, processed

payments by cash, check, credit card, gift card or automatic debit

Counted money in cash drawer at the beginning of shift to ensure

that amounts were correct and have sufficient change.

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