Bilingual Customer Service and Cooking Instructor

Lyka Irene Gonzales

*** ******* ***** *********, ** 94565 925-***-**** *******************@*****.*** OBJECTIVE:

Seeking a position that can provide a steady growth and learning opportunity. I want to be a part of a company that includes professional growth which provides a challenging and rewarding career while allowing me to utilize my knowledge and skills.

SUMMARY OF QUALIFICATIONS:

● Bilingual in Tagalog and English

● Dedicated and reliable professional with a proven record of success

● Eager to accept and tackle multiple tasks in timely manner

● Quick at multitasking and enjoy a fast paced working environment

● Ability to work according to the given time or schedule WORK EXPERIENCE:

Lutong Bahay(Filipino Restaurant) June 2016 - December 2022

● Assisted and demonstrated genuine hospitality while greeting customers daily

● Knowledgeable in all departments such as food prepping, maintaining a sustainable place

● Promoting the main dish of the day via in person, and over the phone

● I made 50+ outbound and inbound calls to promote and take food orders

● Utilized food apps such as uber eats, door dash, grubhub

● Coached and mentored new servers regarding menu items, company policies and procedures.

● Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.

● Processed customer transactions such as processing orders and run up transaction Chef Teacher (LIFT Enrichment Pittsburg, CA) March 2024 - December 2024

● As a chef teacher, we are responsible to buy the ingredients on what we have to cook for that day Set up and prepared cooking supplies

● Monitored about 20 to 30+ students

● Encouraged kids' involvement in classroom experiences and group interactions. For example: washing and chopping vegetables/meat, washing the dishes, wiping the areas, doing the actual cooking, etc

● Maintain rules and well behavior from start to end through developmentally appropriate discipline Bay Area Community Resources (After School Program Pittsburg, CA) December 2024 - Present

● Handling 30+ students

● Support and maintain the emotional well-being of the students.

● Provide a safe and positive environment

● Be a positive role model for struggling students

● Have fun engaging students in lesson plans that support school day learning

● Run community circles based on restorative practices

● Ability to collaborate with youth to support their learning and development (youth-driven curriculum)

EDUCATION:

● Pittsburg High School California 94565

High School Diploma, August 2014 - June 2018

● Honor Roll Recipient and Honor Court all 4 years

● Fil-Am Club member

● Los Medanos College California 94565

Associates of Science Degree in Accounting and Business Management May 2025 REFERENCES: Available upon request

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