Customer-Focused Administrative Support Professional

Latasha Taylor Washington

Baltimore, Maryland 410-***-**** *****************@*****.***

Objective

Professional with an interest in building a customer service career, looking for a position where I can enhance my problem-solving and communication skills by helping customers resolve company-related issues

Education

Digital Harbor High School – High School Diploma

ICDC College- Medical Office Management

University Of Phoenix -Medical Records (Certified Billing and Coding) Software Applications

● SharePoint

● Five9

● Vision

● Docuxplorer

● Microsoft Office Suites

● Elite

● 8x8

● Citrix

Experience

Self Employed Tax Preparation 01/2015-4/2026

● Prepared Individual Federal and State Tax Forms for Customers.

● Used all appropriate adjustments, deductions, and tax credits.

● Interviewed clients to obtain personal and financial information.

● Reviewed financial records including W2 forms, itemized deductions interest earned, etc.

● Verified totals on forms prepared by others to detect errors and correct them.

● Customer Service

Customer Service Kennedy Services (CMD) 11/2025-02/2026

● Handles student inquiries and complaints

● Provides information about school, events and their accounts

● Document and update customer records based on interaction

● Maneuvering between softwares Banner and Recruitment via Citrix

● Working in the financial aid, bursars and one stop enrollment (admissions) department. Customer Service Representative Robert Half (HABC) 07/2025- 10/2025

● Provide front-line support by handling a high volume of customer inquiries via phone and email.

● Resolve issues efficiently while maintaining a positive customer experience and meeting service-level goals.

● Document customer interactions accurately in company systems to ensure consistent account management.

● Collaborate with team members to streamline processes and share best practices.

● Recognized for strong communication skills, problem-solving, and the ability to adapt in a fast-paced environment.

Maryland Department Of Health Data Entry Clerk 08/2024-01/16/2025

(Board of Optometry)

● Scanning files into Docuxplorer

● Creating files into Docuxplorer for management

● Receive and review criminal history record checks

● Completing License verification request

● Check and respond to Board of Optometry emails

MDOT/MVA Customer Agent II 08/2022-04/2023

● Printing out DL and MD ID request for que.

● Batching request and mailing them out in a timely matter

● Prepares documents and other items for shipping.

● Weighs mail and calculates correct postage.

● Uses mail sorting and postage meter machines.

● Fills out mailing labels.

● Tracks packages and records arrival of mail.

● Maintains inventory of mailroom supplies.

● Operates office equipment

Motor Vehicle Administration Customer Agent II 04/2017- 08/2018

● Licensing and monitoring drivers

● Customer Service

● Issuing identification cards

● Data Entry

● Licensing and regulating vehicle related businesses

● Enforcing insurance and vehicle emissions inspections laws

● Investigating for non-compliance with motor vehicles laws and regulations and other customer support functions

Maxim Healthcare Licensure Coordinator 10/2015- 01/2017

● Prepared source data information for computer entry by verifying and validating physician credentials; establishing entry priorities

● Maintained confidentiality, HIPAA

● Reviewed data for deficiencies, resolving discrepancies by using Employer’s standard procedure for a resolution

● Responsible for following up to correct and complete the information needed for processing

● Extracted data from SRS system for active Clients by Physician

● Generated new Profiles for Physicians' on the Centralized Licensure Request site

● General office duties such as, answering telephones, directing calls, and taking messages, operated office machines, i.e. photocopiers and scanners, facsimile machines, voice mail systems and computers.

Skills & abilities

● Additional Skills:

● Proficiency with Microsoft Office applications such as Word, Excel etc.

● Dual monitor experience

● Ability to set priorities, problem solve, use proper judgment in difficult situations and be flexible.

● Able to communicate clearly both written and verbally.

● Type at least 55 WPM

● Verbal and Written Communication Skills

● Problem Solving Skills

● Require little to no supervision

● Fast Learner

● Time Management Abilities

● Positive Attitude

● Team Player

● Working Well Under Pressure

● Flexibility/Adaptability

● Use of Copier, Fax Machine and Telephone

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