Assistant Manager / Floor Lead with Healthcare Support
Resume:
SKILLS
communication (Experienced)
clerical (Experienced)
Managment (Experienced)
problem
solving skills
(Experienced)
teamwork (Experienced)
REFERENCES
Brittany Wilburn
Family Medicine
****************@*****.***
Shanita Garner
Designer shoe Warehouse
***************@*****.***
PROFESSIONAL SUMMARY
Background in healthcare support with a focus on efficient patient management, documentation, and coordination of care. Strong understanding of clinical processes and administrative duties, enabling seamless healthcare operations. Skilled in customer relationship management, with a track record of resolving inquiries and issues swiftly to maintain high satisfaction levels. Demonstrated expertise in handling multiple priorities effectively and ensuring compliance with company standards while driving sales and improving customer experiences. EMPLOYMENT
Assistant Manager
Chipotle San Jose CA
Jun 2017 - May 2020
Managed staff schedules and provided training to new employees to enhance team capabilities.
Handled customer inquiries and resolved issues promptly, maintaining high standards of customer service.
Monitored inventory levels and assisted in the procurement process to ensure adequate supplies.
Floor Lead
Designer Shoe Warehouse Dublin CA
May 2020 - Feb 2021
Managed daily operations and workflow on the floor to ensure efficiency and adherence to company standards.
Provided exceptional customer service, addressing client needs and resolving issues promptly to enhance customer satisfaction.
Trained and supervised new employees, fostering a collaborative team environment and promoting professional development. SADE WILLIAMS
CLERICAL
Born: January 21, 2001 Nationality: African American ***************@*****.*** 925-***-**** 5532 Don Ricardo Ct SanJose United States Implemented merchandising strategies that boosted sales and improved the overall shopping experience for customers.
Medical Assistant
Pulmonary Specialist SanJose
Apr 2021 - Jul 2023
Assisted healthcare providers in clinical settings by managing patient records and ensuring accurate documentation of medical histories. Prepared examination rooms, sterilized instruments, and ensured the availability of necessary medical supplies for efficient patient care. Coordinated patient scheduling and follow-up appointments, optimizing clinic workflow and patient access to care.
Supported billing and insurance processes by verifying patient information and assisting with coding, thereby minimizing administrative delays. medical Assistant
California Skin Institute San Jose CA
Aug 2022 - Jul 2025
Assisted healthcare professionals in patient examinations and procedures, ensuring a smooth workflow in the clinic.
Maintained accurate patient records and managed scheduling, enabling efficient use of time and resources.
Provided compassionate patient care by answering questions and addressing concerns, contributing to a positive healthcare experience. Managed inventory of medical supplies and ensured compliance with safety protocols, contributing to a safe and organized clinical environment. EDUCATION
Calero
Highschool Diploma SanJose CA
Aug 2016 - May 2019
Graduated with a Highschool Diploma from Calero, demonstrating commitment to academic excellence and personal growth.
Earned Honors recognition for outstanding performance in STEM subjects and participated in the National Honor Society.
Achieved a GPA of 3.8, reflecting dedication and discipline throughout high school years.
Carrington College
Certification San Leandro CA
Jan 2020 - Jan 2021
Earned Certification at Carrington College with a focus on hands-on training and real-world applications in the healthcare field.
Key coursework included Anatomy, Patient Care, Medical Terminology, and Ethical Practices which provided a solid foundation for my career. Notable achievements include receiving the 'Excellence in Patient Care' award and completing an internship at a leading medical facility, enhancing my practical skills and professional networking.
Graduated with honors, achieving a cumulative GPA of 3.8 and recognized for exceptional performance in clinical simulations.
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