Versatile Mortgage, Finance, and Education Professional

Cynthia H. Jackson ************@*****.*** 704-***-**** Austell, GA 30106

Professional Summary

Highly adaptable and results-oriented professional with a diverse background encompassing mortgage adjusting, customer service, sales, education, and program management. Proven ability to analyze complex situations, provide effective solutions, build rapport with individuals from various backgrounds, and drive positive outcomes. Possesses strong communication, analytical, and problem-solving skills, coupled with a commitment to exceeding expectations.

Skills

●Mortgage & Finance: Default Loan Adjustment, Financial Hardship Analysis, Foreclosure Prevention, First-Line Support, Financial Advice, Online Bill Payment Processing, Banking Principles, Finance Principles, Accounting Principles.

●Customer Service & Communication: Active Listening, Questioning, Telephone Communication, Chat Communication, Email Communication, Customer Relationship Management, Conflict Resolution, First-Line Support.

●Sales & Business Development: Lead Prospecting, Upgrading Customers, Product Promotion, Service Promotion, Sales Closing, Cold Calling, Contract Agreement Management, Quality Assurance, Account Management.

●Education & Training: Instruction, Curriculum Development (implied), Activity Planning, Mentoring.

●Leadership & Management: Team Leadership (implied), Knowledge Sharing, Performance Improvement, Facilities Management, Program Direction.

●Technical Skills: Proficient in general computer applications.

●Experienced in Microsoft Office programs, Windows-based applications, and web browser applications, and basic computer troubleshooting.

Professional Experience

Consulting / Mentoring July 2023 – Present

●Mentor and advise young individuals and families on personal finance topics, including budgeting, savings, and long-term financial planning, to support informed decision-making and financial independence.

Infosys / Truist Mortgage Bank / Remote Employment Mortgage Adjustor Sept. 2021 – June 2023

●Managed a portfolio of default mortgage loans impacted by the pandemic, conducting thorough analyses to identify the root cause of financial hardship due to job loss or health issues.

●Developed and implemented analytical problem-solving strategies in collaboration with colleagues to achieve resolutions and prevent foreclosure for homeowners.

●Provided comprehensive first-line support via telephone, chat, and email, addressing borrower inquiries and concerns.

●Offered financial guidance and support to homeowners navigating challenging circumstances.

●Contributed to team performance by sharing knowledge and best practices, including potential informal team lead responsibilities.

●Processed online bill payments accurately and generated receipt invoices for outstanding balances.

Comcast Telesales Alpharetta, GA Aug. 2017 – July 2019

●Executed outbound telephone calls to residential and commercial customers to identify new sales opportunities and upsell existing services.

●Consistently achieved and exceeded sales targets by effectively promoting and closing deals on new and upgraded products and services.

●Prepared and finalized contract agreements, ensuring accurate invoicing for bundled service packages.

●Demonstrated a strong focus on achieving global sales results through proactive cold calling initiatives.

●Proactively contacted customers to ensure service satisfaction, address billing inquiries, and confirm installation schedules.

Goodwill Industries Retail Stores Customer Service and Retail Specialist Nov. 2016 – Aug. 2017

●Provided exceptional direct customer service within the retail environment.

●Managed cash register operations and accurately processed customer transactions, contributing to store profit accountability.

●Participated in a comprehensive cross-training program, gaining experience in various operational areas, including office administration and warehouse production.

Cabarrus County School System Concord, NC Certified Teacher for After-School

for pre- Program May 2015 – Sept. 2016

●Developed and delivered engaging and first-continuing education classes, exercise activities, and creative learning opportunities school grade students.

Mother Mentoring Government Program Director of Facilities Nov. 2014

Oversaw the operations and maintenance of a state-licensed facility providing housing for women with chemical dependencies in North Carolina.

●Provided respite care services, licensed by the state, for children and disabled seniors within their residential settings.

Education

Pfeiffer University Charlotte, NC Bachelor of Arts Aug. 2008

Central Piedmont Community College Banking, Finance, Accounting

●Completed Accelerated Mortgage Banking Series in CPCC Continuing Education Division

Bank of America (American Institute of Banking and Finance) In-house Certificate

Shaw University of Raleigh, NC Business Administration 2001 – 2003

Various College Computer Language Courses

Contact this candidate