Graphic Design & Content Creator Inquiry Specialist

443-***-**** XAVIER PETERS **************@*****.***

Education

Bethany College, Lindsborg, Kansas Expected Graduation Date: May 2026 Bachelor of Science in Sports Management

Experience

Bethany College, Lindsborg, Kansas Aug. 2022-Aug. 2025 Student Athlete, Men’s Basketball, NAIA Division- KCAC Conference

• Managed a full-time academic course load while committing an average of 25+ hours per week to rigorous training, practices, and competition.

• Analyzed opponent game film and developed tactical plans in collaboration with coaching staff, showcasing analytical thinking and problem-solving abilities that led to improved win rates/performance.

• Mentored incoming student-athletes to ease their transition into college academics and athletics, resulting in a high retention rate and improved team academic performance.

• Exhibited resilience and high performance under pressure during high-stakes games and demanding schedules, consistently meeting goals and adapting quickly to fluid situations. Garrison Flood Control Company, Miami, FL May 2025-Aug. 2025 Customer Service Manager

• Directed daily customer service operations, providing empathetic and effective support to individuals and government agencies impacted by severe flooding events.

• Maintained customer and team communication improving order tracking and efficiency 25%

• Resolved high-priority and escalated customer complaints, leveraging effective conflict resolution strategies to improve customer retention rates by 20% and maintain positive client relationships during high-stress situations.

• Analyzed customer feedback and performance metrics to identify process improvements, leading to the optimization of service delivery.

Bethany College, Lindsborg, Kansas Sept. 2023-June 2024 Student Photographer/Videographer

• Captured and edited over 50+ Bethany College sporting events delivering high-quality images and video content within tight deadlines.

• Produced a range of multimedia content for Bethany College’s sport team’s social media platforms, contributing to a 20% increase in audience engagement across Instagram.

• Managed all aspects of production from concept development to post-processing, including lighting setup and equipment maintenance, ensuring seamless operations for all shoots.

• Collaborated with the marketing and communications team to develop visual storytelling concepts, ensuring all content aligned with the university's brand identity and messaging objectives.

• Proficiently utilized Creative Platforms (Premiere Pro, Photoshop, Capcut, Canva) to enhance and retouch visuals, improving project turnaround time by 15% while maintaining high. Skills & Certifications

• Technical Skills: Photography, Videography, Adobe Premiere Pro, Lightroom, Final Cut Pro, Social Media Marketing, Content Creation

• Professional Skills: Communication, Customer Service, Team Collaboration, Time Management, Brand Development

• Certifications: Adobe Premiere Pro Certified, Social Media Marketing Fundamental.

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