IT Operations & Data Management Leader

GINA MOTEN

****.*********@*****.***

IT MANAGEMENT BUSINESS OPERATIONS PROGRAM MANAGEMENT DATA MANAGEMENT

IT management and Operations Professional with over 15+ years of federal experience supporting enterprise-level systems, data management, financial operations, and cross-functional program coordination within the Federal Deposit Insurance Corporation. Known for managing high-volume data processes, supporting leadership initiatives, and improving administrative workflows across IT, finance, and legal environments.

Brings a strong background in data tracking, reporting, system support, records management, and executive coordination, with the ability to translate technical processes into efficient administrative operations. Proven success supporting mission-critical initiatives, ensuring compliance, and enhancing organizational efficiency.

Excellent analytical skills, including the ability to collect, synthesize, and summarize relevant data, perform root cause analysis, analyze workforce and competency data, and provide recommendations and solutions.

Excellent oral and written communication skills, with the ability to build rapport with stakeholders at all levels.

Detail-oriented with strong analytical and problem-solving abilities, capable of managing multiple request and priorities in a fast-paced environment.

Technical Skills: Proficient in MS Office (Word, Excel, PowerPoint), SharePoint, EFTPS, and Various Financial Systems.

AREAS OF EXPERTISE

Information Management, Enterprise Operations, Administrative Operations, Program Support, Data Management & Tracking, Records Management, Financial & Invoice Processing, Systems Support, Process Improvement SOP Development Cross-Functional Coordination, Reporting & Analysis Workflow Tools, Compliance & Documentation, Policy Management, Data Analysis, User Acceptance Testing (UAT)

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PROFESSIONAL EXPERIENCE

Federal Deposit Insurance Corporation (FDIC) – Arlington, VA

Information Technology Specialist (Data Management & Systems Support) 12/2009 – 02/2026

Served in a dual-capacity role providing administrative, data management, and systems support across legal, IT, and operational divisions. Managed high-volume data workflows, supported compliance initiatives, and coordinated with internal and external stakeholders to ensure accurate reporting, documentation, and process execution.

Administrative & Program Support

Coordinated daily operations between IT, legal, and administrative teams, ensuring timely execution of data requests, reporting requirements, and operational deliverables.

Maintained detailed tracking systems for records, requests, and workflows, improving visibility and accountability across programs.

Developed and maintained Standard Operating Procedures (SOPs), user guides, and documentation to standardize administrative processes.

Provided direct support to end users and stakeholders, delivering guidance, troubleshooting, and training to improve system utilization.

Data Management & Reporting

Managed and tracked large volumes of organizational data, ensuring accuracy, integrity, and compliance with federal policies.

Maintained data tracking systems for records, retention schedules, and user access, supporting audit readiness and accountability.

Generated reports and validated data outputs to support operational and compliance requirements.

Financial & Administrative Operations

Reviewed and validated invoices by analyzing billing data, verifying charges, and maintaining accurate financial records.

Supported development of standardized invoicing and reporting processes, improving efficiency and consistency.

Assisted departments with coding, purchasing alignment, and administrative financial procedures.

Systems & Process Improvement

Supported system implementations through User Acceptance Testing (UAT), documenting results and validating system performance.

Monitored enterprise systems to ensure compliance with data security and operational standards.

Identified workflow inefficiencies and implemented improvements to enhance administrative and operational processes.

FDIC – Division of Finance (Detail Assignment)

Administrative & Financial Operations Support 03/2024 – 12/2024

Selected for a high-visibility detail supporting financial operations and executive-level coordination initiatives.

Financial Operations

Prepared and processed semi-weekly federal tax payments using EFTPS, ensuring accuracy and compliance with IRS requirements.

Analyzed financial reports and validated payment data for submission.

Supported automation testing initiatives for tax processing systems, improving efficiency and reliability.

Event & Executive Coordination

Served as primary coordinator for the FDIC Tax Summit, managing end-to-end planning and execution.

Coordinated with senior leadership, IRS representatives, and internal stakeholders to ensure successful delivery.

Developed event materials, managed registration systems (CVENT), and coordinated logistics including scheduling, communications, and technical execution.

Managed SharePoint documentation and compliance requirements for professional certification approvals.

Information Management Analyst (Internet Coordinator) 09/2019 – 03/2021

Managed intranet and internet content, ensuring accuracy, accessibility, and compliance with Section 508 standards.

Coordinated updates across departments and resolved technical/content issues to support timely publication.

Improved content management workflows, enhancing efficiency and user experience.

Information Technology Specialist (Web Content Management) 05/2017 – 05/2018

Maintained and updated large-scale organizational web content, supporting over 5,000+ pages.

Coordinated with stakeholders to ensure timely publishing of critical materials, including legal notices and reports.

Served as liaison between technical teams and business units to resolve issues and improve processes.

Information Technology Specialist (Configuration Management) 11/2003 – 12/2009

Supported system administration, user access management, and configuration control processes.

Maintained system records, reports, and documentation supporting operational and compliance requirements.

Assisted in system testing, change management processes, and inventory tracking for IT assets.

EDUCATION

M.S., Information Technology (Information Assurance)

B.S., Information Systems Management

A.A.S., Computer Information Systems

CERTIFICATIONS

CompTIA Security+ (2025)

VOLUNTEER EXPERIENCE

Workforce Recruitment Program (WRP) Representative

Provided guidance on federal hiring processes and resume development

Supported candidates in navigating USAJOBS and career pathways

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