Customer Service & Administrative Professional

NATALIE HERNANDEZ

Rialto, CA

626-***-**** ***.***********@*****.***

EDUCATION

Zupanic High School

**** ******, **

Crafton Hills College

Present Yucaipa, CA

SUMMARY

Analytical, organized, detail-oriented individual with proven ability to excel in customer service and problem solving. Kind and motivated with a strong work ethic and committed to both personal and professional growth. Contributes to team success and seeks opportunity to learn and develop skills.

SKILLS

Communication

Bilingual (Spanish)

Child supervision

Organized

Reliable

Team Collaboration

EXPERIENCE

Sammys Cafe Server, Hostess

2020 – 2023 Rialto, CA

Provided high quality and positive dining experience in a fast-paced restaurant, multitasking by managing guest interactions, coordinating seating charts, handling and delivering food following proper food safety procedures. Upheld high standards of hygiene to ensure a clean dining experience. Yaamava Casino Server

2023 - 2024 San Bernardino, CA

Managed high volume cash transactions with accuracy. Maintained full responsibility for personal cash registers. Served Alcohol responsibly in accordance with regulations. Demonstrated strong judgement in identifying and managing intoxicated guests.

Amazon Warehouse Ship Dock

2024 – 2025 San Bernardino, CA

Loaded trailers efficiently while maintaining productivity standards, scanned sorted and organized packages efficiently to ensure timely distribution. LA Fitness Front desk

2025 San Bernardino, CA

Processed payments and membership transactions, utilized computer systems to update records, and complete data entry. Maintained organized front desk environment. Managed incoming calls and guests for check-ins.

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