Administrative & Digital Operations Specialist

Monika Golden

North Augusta, SC 404-***-**** ***.**@******.***

Professional Summary

Detail-oriented administrative and digital operations professional with experience supporting remote teams, managing data entry workflows, customer support operations, and digital documentation. Skilled in Microsoft Office, Salesforce, Zendesk, AWS, CRM systems, and cloud-based tools. Core Skills

Microsoft Office • Salesforce • Zendesk • AWS • Data Entry • Administrative Support • CRM Systems • Google Workspace • Email & Calendar Management • Customer Support • Quality Assurance • Remote Collaboration

Professional Experience

Remote Administrator & Bookkeeper

The Golden Way Grovetown, GA Jul 2022 – 2024

• Managed 20+ client accounts and maintained organized financial documentation

• Handled billing, reporting, scheduling, and administrative coordination tasks

• Improved workflow efficiency through strong organization and attention to detail Administrator

Hite Consulting, Inc. Remote May 2022 – Aug 2022

• Managed high-volume email communication and administrative workflows

• Maintained accurate data tracking and organized documentation

• Ensured timely updates and efficient coordination in remote environments Customer Support Agent

Working Solutions Remote Sep 2018 – Feb 2022

• Handled 50+ daily interactions across chat, email, and phone support

• Maintained strong customer satisfaction and exceeded response metrics

• Worked across CRM systems, ticketing platforms, and troubleshooting tools Office Administrator

Frema Motors Goldsboro, NC Dec 2015 – Jan 2017

• Supported office operations, billing, customer communication, and records management

• Processed documentation and maintained organized administrative systems

• Assisted with customer service and day-to-day operational support Education

Walden University

B.A. Business Management (Expected Aug 2026)

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