Property Management-Maintenance Management-Short Term Vacation Rentals

Contact

512-***-**** (Mobile)

AmyAileenRandall**12@gmail.

com

www.linkedin.com/in/

amyaileenrandall (LinkedIn)

Top Skills

OSHA Compliance

Supervisory Skills

Property Marketing

Languages

Spanish

Certifications

Accredited Residential Manager

(ARM)

Certified Apartment Manager (CAM)

Honors-Awards

Certified Apartment Manager

Accredited Residential Manager

Amy Aileen Randall

Property Management-Maintenance Management-Short Term Vacation Rentals-CAM-ARM

Pflugerville, Texas, United States

Summary

With nearly two decades of experience in the property management industry, I bring a wealth of knowledge, skills, and a proven track record of success in multifamily properties.

Throughout my 16-year career, I have developed a deep understanding of all aspects of property management, including leasing, maintenance, budgeting, and tenant relations. I have effectively managed properties of various sizes and types, demonstrating my ability to adapt to different challenges and environments while consistently achieving exceptional results. One of my key strengths is my commitment to providing outstanding customer service to both property owners and tenants. I prioritize clear communication, responsiveness, and proactive problem-solving to ensure that all parties involved are satisfied and that the properties under my management operate smoothly and efficiently. I am adept at developing and implementing strategic plans to optimize property performance, minimize vacancies, and maximize revenue. My strong financial acumen allows me to create and manage budgets effectively, ensuring that expenses are controlled, and investments yield favorable returns.

Furthermore, I have a proven ability to lead and motivate teams, fostering a positive work environment that encourages collaboration, accountability, and continuous improvement. I believe that effective leadership is crucial to the success of any property management operation, and I am committed to empowering my team members to excel in their roles.

In a world where innovation is key, I bring more than just skills—I bring a mindset that turns challenges into opportunities and ideas into action. I’m someone who thrives in dynamic environments, adapts swiftly, and never settles for "good enough." When you bring me on board, you’re not just hiring a set of qualifications— you’re gaining a passionate problem-solver, a forward thinker, and a relentless doer.

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Experience

Vacasa

Operations Manager

March 2024 - January 2025 (11 months)

New Braunfels, Texas, United States

I oversaw the operations in New Braunfels, Seguin and Mcqueeney TX, managing a large portfolio of vacation rental properties.

I developed and grew relationships with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for .

Met and maintained Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency.

I manage a budget for my portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.

I manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures.

I support my team with escalated guest and homeowner concerns by responding to emails, calls and tickets.

Partnered and assist my Business Development Representative when new units join my portfolio.

I have the ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)

I provide cross-coverage for my manager and Co-LOM(s) when necessary.

I occasionally need to perform housekeeping and maintenance duties.

I owed inspecting all rental vacation properties on a weekly basis turning in photos to leadership and home owners. I communited with all vacation home owners weekly to discuss their property needs.

My reservation scores have averaged between 9-10.

I owned all claims from guest damages, with minuimal time to get vendors inside the rental properties, 4 hours or less to get damages fixed. Reservation scores are extremely important in the hospitality industry. They reflect the quality of customer service, housekeeping, and overall guest satisfaction. High scores, indicate exceptional service and can significantly impact a property's reputation and success.

ZVN Properties Inc

SFR Services APM3 Team Leader

November 2023 - January 2024 (3 months)

Remote

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Facilitated seamless communication between Maymont/CONREX Homes residents and ZVN Properties repair and maintenance vendors as a dedicated liaison, resulting in a 20% improvement in response time for service appointments.

Maintained and updated client handbook, incorporating current customer guidelines and industry pricing standards, leading to a 15% enhancement in vendor compliance with established procedures.

Assisted in resolving vendor pay disputes by conducting thorough research and retrieving historical data, resulting in a 25% reduction in payment discrepancies and delays.

Managed maintenance work orders, ensuring timely completion within budget and according to ZVN Properties' quality standards, achieving a 95% on-time completion rate.

Implemented rigorous quality control measures and streamlined invoicing processes, resulting in a 30% increase in efficiency in work order management and vendor payment

Divvy Homes

Project Coordinator - Maintenance- Laid off due to restructioning of company.

July 2023 - September 2023 (3 months)

Remote

Acted as a proficient liaison between Divvy residents and repair/maintenance vendors, resulting in a 25% increase in the efficiency of service coordination and issue resolution.

Successfully managed day-to-day maintenance operations, achieving a 90% compliance rate with departmental KPIs related to work order resolution, contractor performance, and communication standards.

Facilitated effective communication and collaboration as a liaison between Divvy and various third-party vendors, home warranties, HOAs, and utilities, ensuring seamless coordination of maintenance matters and minimizing disruptions for residents.

Educated residents on home upkeep and division maintenance responsibilities, leading to a 15% reduction in preventable maintenance issues and fostering a sense of ownership among residents.

Implemented streamlined processes for work order management, vendor assignment, and bid approval, resulting in a 20% improvement in efficiency and timeliness of maintenance tasks completion

Progress Residential®

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National Project Coordinator Regional Renovations

December 2022 - February 2023 (3 months)

United States

Monitored Acquisitions Reports, identifying and analyzing homes recently placed under contract for purchase, resulting in a 15% increase in efficiency in property acquisition processes.

Configured property characteristics into a scoping application, facilitating Project Managers' evaluation and development of cost and labor estimates, leading to a 20% improvement in accuracy of project estimations.

Streamlined workflow by uploading estimates and photos into the database and updating statuses in the workflow management system, reducing processing time by 25%.

Facilitated efficient vendor management by assisting with assigning and scheduling scopes of work, resulting in a 30% reduction in turnaround time for project completion.

Ensured timely and accurate input of project information into workflow management systems, contributing to a 20% enhancement in project tracking and

GLG

Property Management Council Member-Insight

March 2021 - December 2022 (1 year 10 months)

Austin, Texas, United States

Engaged with high-level C-Suite executives, founders, and investors to address legal inquiries, market surveys, and property purchase concerns, resulting in a 20% increase in client satisfaction and retention.

Conducted thorough audits and due diligence procedures, ensuring compliance and risk mitigation, contributing to a 15% reduction in legal and financial risks for clients.

Provided strategic feedback and recommendations on website designs, marketing materials, and property management software, leading to a 25% improvement in client brand visibility and user engagement.

Facilitated vendor selection processes by presenting comprehensive bids and product evaluations, resulting in a 30% increase in vendor performance and cost-effectiveness.

Assisted in decision-making processes by offering informed choices for staff, operations, and maintenance strategies, leading to a 20% enhancement in operational efficiency and

Weller Residential

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Property Manager

June 2018 - March 2021 (2 years 10 months)

Austin, Texas, United States

Achieved a remarkable asset occupancy rate of 98%, surpassing industry standards and optimizing revenue generation.

Maintained a high tenant retention rate of 75% at lease renewal, fostering tenant satisfaction and ensuring stable cash flow.

Assisted maintenance team in efficiently closing work orders enhancing property functionality and resident satisfaction.

Successfully managed new capital projects, overseeing remodeling projects from initial construction punch to final walk inspection, resulting in improved property value and tenant experience.

Contributed to significant revenue growth, funneling over $25,000 in new revenue streams, bolstering financial performance. Wehner Multifamily

Property Manager

March 2015 - September 2017 (2 years 7 months)

Austin, Texas, United States

Spearheaded the remodel and lease-up of a 504-unit property, achieving a remarkable occupancy increase from 61% to 90% within three months, surpassing initial targets.

Managed unit punch-outs and vendor scheduling, ensuring timely completion of renovation projects and seamless move-in experiences for residents.

Personally conducted move-in inspections to guarantee resident satisfaction, resulting in consistently high resident retention rates averaging 70% monthly.

Mentored and led a 12-member team in maintenance and operations, conducting daily meetings to ensure alignment and attainment of weekly goals, resulting in a 15% improvement in productivity.

Owned and managed the financial reporting process, including P&L Reports, Variance Reports, and Aged Delinquency Reports, ensuring accuracy and compliance with financial standards and deadlines

Residence Property Company

Regional Manager

February 2010 - March 2015 (5 years 2 months)

Houston, Texas

Supervised a team of 64 and was responsible for the operations of 8 lease ups in different parts of the state of Texas. I hired and trained and developed successful teams. I built a culture of giving excellent customer service to all prospects, residents,vendors and corporate companies. Built budgets and Page 5 of 6

was responsible for financial reports given to asset owners or top executives. Marketing and brand recognition was also a large responsibility for each asset and Residence Property Company.

Trimarchi Mgmt

Assistant Property Manager

August 2009 - February 2010 (7 months)

New Braunfels, Texas, United States

Greystar

Leasing Agent

August 2006 - July 2009 (3 years)

New Braunfels, Texas, United States

Education

NIREM Institute of Real Estate Management

Property Management · (2015 - 2016)

National Apartment Association Education Instuitue Certified Apartment Manager, Property Management · (2015 - 2015) Page 6 of 6

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