Aspiring HR/Operations Leader with Frontline Experience
Resume:
Arlington, TX *****
***************@*****.***
Sarai Herrera
PROFESSIONAL SUMMARY
Shift leader with strong organizational skills and attention to detail. Exhibits authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Displays efficiency and strong time- management skills. Assists managers with additional tasks and administrative duties when required.
SKILLS
● Staff development
● Administer finances
● Customer service excellence
● Prioritization
● Develop employee knowledge
● Conflict resolution
● Organization of files
● Multitasking
EXPERIENCE
Kitchen Professional — Olive Garden June 2021 - PRESENT
● Provides administrative support to managers when needed
● Maintenance of records for kitchen temperatures and inventory levels to assist managers when short staffed
● Train and cross tain new hires in various areas of kitchen for safety and procedural responsibilities
File Clerk Intern — Affiliated Bank April 2020 - May 2021
● Volunteered for and tackled new assignments to ease fellow employee burden
● Kept work area organized and clutter- free
● Required minimal oversight to complete job tasks, met all deadlines and goals Assistant Manager — Sonic Drive In February 2018 - March 2020
● Supervised staff, including development of employees
● Set expectations and modeled excellent service by projecting positive attitude and enthusiasm towards job, company and customers
● Assisted general manager in administering policies and practices in areas such as compliance, safety and quality assurance
EDUCATION
A.A.S Degree Business Management — Tarrant County College, Arlington, TX Expected December 2025
Introduction to M.I.S and data processing courses, accounting courses, business analytical courses
Pursuing Bachelors of Human Resources
CERTIFICATIONS
● McGraw Hill Level 2 Certification for Microsoft Word, Microsoft Excel and Micsrosoft Access
● ServSafe Food Protection Manager Certification
● Texas Food Handlers
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