Telecommunications Field Engineer DAS & Fiber Optics

JEREMY OLSEN

Baltimore, Maryland

English & Spanish

Telecommunications DAS Fiber Optics RF Network Infrastructure

PROFESSIONAL SUMMARY

Telecommunications and network infrastructure professional with 15+ years of experience supporting carrier-grade wireless, fiber optic, DAS, Ethernet, SONET, and DWDM networks across commercial, utility, and cellular environments. Experienced in RF systems, fiber testing, microwave backhaul, network troubleshooting, commercial low-voltage installation, and critical infrastructure support. Proven background supporting large-scale carrier operations, disaster recovery, customer technical support, and field engineering projects throughout MD/DC/VA markets.

Skilled in DAS installation, fiber transport systems, OTDR testing, Ericsson and Cisco platforms, microwave network design, RF troubleshooting, and commercial structured cabling. Strong ability to work independently or alongside engineering, construction, and operations teams in fast-paced environments.

PROFESSIONAL EXPERIENCE

Mobile Communications America (MCA)

DAS Advanced Technician

Timonium, MD October 2024 – Present

Support lead technicians during Distributed Antenna System (DAS) deployments across commercial environments

Install DAS equipment including antennas, coaxial and fiber cabling, amplifiers, and related RF hardware

Configure DAS components to optimize wireless coverage, signal quality, and network performance

Troubleshoot DAS systems, RF connectivity issues, and hardware failures

Perform preventive maintenance and service tasks to maintain system reliability

Provide technical support to customers, project stakeholders, and field teams

Assist with project completion across a diverse range of building environments

Maintain compliance with manufacturer standards, safety procedures, and company quality expectations

Demonstrate professionalism and strong customer service at active job sites

IBEW Local 24

Low Voltage Installer

Baltimore, MD May 2024 – September 2024

Installed and routed low-voltage cabling systems in commercial construction environments

Terminated structured cabling, connectors, jacks, and related network hardware

Installed cable management systems, relay racks, and telecommunications support hardware

Utilized telecom tools, hand tools, and testing equipment for installation and verification

Collaborated with project managers, foremen, and team members to ensure project accuracy and customer satisfaction

Read and interpreted blueprints, wiring diagrams, and project documentation

Supported installations involving electrical, data communications, and RF systems

Tessco Technologies

Broadband Customer Technical Support

Timonium, MD September 2020 – March 2024

Supported broadband and wireless infrastructure customers with technical product expertise and solution design

Assisted sales teams in closing opportunities through technical consultation and customer support

Utilized Salesforce to manage customer cases and design Cambium microwave links

Processed more than 2,100 customer cases and 6,300 line items with a 0.1% error rate

Answered over 334 technical support queue calls over a two-year period

Completed 78 microwave design cases with approximately 90% focused on Cambium solutions

Created and maintained over 100 product SKUs using SAP and internal systems

Improved online customer experience by categorizing products and creating detailed technical attributes

Participated in ongoing OEM training to maintain expertise in broadband and network equipment technologies

Brooksource

IT Analyst

Baltimore, MD 2019 – 2020

Supported network engineering operations involving fiber optics, SONET/SDH, DWDM, and Ethernet networks

Assisted with network design, configuration, testing, and operational support

Participated in troubleshooting and restoration of network outages

Worked with DC power systems and telecommunications infrastructure

Helped maintain communications infrastructure supporting Exelon’s energy grid

Assisted in documenting network incidents, solutions, and operational procedures

CenturyLink

Field Technician II

Baltimore, MD 2013 – 2019

Troubleshoot network equipment failures and restore service by isolating faults, replacing defective hardware, and coordinating with internal support teams.

Proactively identify and mitigate potential network issues to maintain system integrity, uptime, and operational reliability.

Assist with installation, testing, decommissioning, and maintenance of next-generation transport technologies including Edge Compute, Wavelength, Fiber Optic Transport, Ethernet, SONET, and IP network layers.

Install, configure, and test customer premise equipment (CPE) and support end-user service activation across multiple bandwidth environments.

Utilize industry-standard locating tools and software to accurately identify, mark, and protect underground outside plant infrastructure.

Support AC/DC power infrastructure including DC power plant installations, tertiary systems, and BDCBB installations.

Manage inventory, asset tracking, shipping/receiving, and replenishment of network materials, tools, and test equipment.

Perform Level 1 preventative maintenance and inspections on network infrastructure, HVAC systems, DC power plants, and high-voltage electrical equipment.

Utilize ticketing, provisioning, time-tracking, and inventory management systems to document work activities, material usage, and service updates accurately.

Provide timely status updates, escalation reporting, and technical documentation to management and operational teams.

Analyze performance metrics and operational reports to identify opportunities for continuous improvement and enhanced network performance.

Develop foundational expertise in installation, testing, and decommissioning of transport, Ethernet, SONET, and IP network systems across carrier-grade environments.

Cricket Communications

Field Technician II

Baltimore, MD 2007 – 2013

Installed, tested, and commissioned CDMA cellular network equipment across approximately 700 cell sites throughout MD/DC/VA markets

Managed contractors and served as a primary field contact during network deployment operations

Installed and troubleshot RF coaxial systems and Tellabs 8605 T1 sharing devices

Pulled, punched down, and tested T1 and alarm cabling for Ericsson network equipment

Utilized Anritsu Site Master and JDSU testing equipment for RF and T1 verification

Troubleshot network performance and customer issues using Ericsson BSSM and Tellabs DACCS systems

Supported network operations center ticketing workflows and field response activities

Performed drive testing using ZK Sams equipment to analyze network performance

Participated in disaster recovery operations involving portable generator deployment and restoration support

Provided 24/7 on-call support for network emergencies

EDUCATION

Anne Arundel Community College — Arnold, MD

Goucher College — Baltimore, MD

AT&T Broadband Training — Atlanta, GA

CERTIFICATIONS

Nortel S/DMS TransportNode OC-48 BLSR NE OAM&P

Nortel OC-192 / Optera Connect DX Ring OAM&P

Fujitsu 2400, 600, and 150 FLM

Fiber Optic Laser Safety

Cisco 15454 ONS

Cisco Primer IP

Anritsu Sweep Certification

Ericsson Data Only Module

BNC Cable Assembly and Testing

Entry-Level BSST Certification

JMA 148, 125, 12, 12 PL Wireless Connector Training Course

ITW Ramset Cobra Plus Powder Actuated Tool Operator

Hilti DX351/CT Powder Actuated Tool Operator

Firestop Instructional Training – Level 1

TECHNICAL SKILLS

DAS Installation & Troubleshooting

Fiber Optics & OTDR Testing

RF Systems & Cellular Infrastructure

SONET / SDH / DWDM Networks

Ethernet Transport Networks

Microwave Link Design

Structured Cabling

Ericsson BTS Equipment

Cisco ONS Platforms

DC Power Systems

Commercial Low Voltage Installation

Network Troubleshooting

Telecom Testing Equipment

Salesforce & SAP

Blueprint & Diagram Interpretation

ADDITIONAL SKILLS

Project Coordination

Customer Service

Business Development

Team Collaboration

Contractor Management

Technical Documentation

Problem Solving

Inventory & Asset Management

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