Office Management - Customer Relations Specialist

Angenette

Toler

**** ******** **

Memphis, TN **127

901-***-****

*************@*****.***

Office Managment-

CustomerRelations/Retention

Over 22 years of Comprehensive experience in medical office management with a strong emphasis in problem resolution. Consistently recognized as a high achiever with a strong ability to grasp and utilize new information quickly. Result oriented with a proven record of achievement.

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Skills - Customer

Relations/Retention

- Training/Motivation

- Verbal/Written

Communication

- Analysis

- Inventory

Management

- ICD-9/CPT Coding

- Payroll/Budgeting

- Leadership

- Staffing/Scheduling

- Policies/Procedures

- Medical Terminology

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Experience

American Queen Steamboat Company/ Reservations/Service Agent Remote

2011-2024, Memphis, TN

● Processed and entered guest reservations

● Processed payments

● Processed credits

● Reserved flight reservations

● Located lost payments

● Corrected misspelled names

● Corrected addresses

UT Bowld Hospital / Unit Secretary

2001 - 2010, Memphis, TN

● Patient Advocate

● Transcription/Data Entry

● Multi-line telephone

● Payroll, Budget, Staffing, Scheduling

● Ordered and monitored inventory supply

● Liaison between patient, providers, and staff

S. Fargotsteins and Son/ Customer Service Agent

1989 - 2000, Memphis, TN

● Responsible for taking customer orders from catalogs

● Administered customer service reports and credit checks

● Utilized successful selling techniques to increase company revenue

Methodist Hospital/ Unit Secretary/Clerk II

1986, Memphis, TN

● Patient Advocate

● Transcribed written and verbal physician orders

● Processed slides for pap smears

● Setup appointments for patients

Goldsmiths Department Store/ Customer Service Representative 1985-1989, Memphis, TN

● Secured merchandise orders via telephone

● Set appointments for service calls

● Adjusted customer payments and issued credits

Shelby County Finance Dept./ Clerk/Typist

1980, Memphis, TN

● Implemented new, more efficient filing system

● Typed payroll information

● Distributed payroll checks

● Customer Service

● Microfilmed warrants

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