Multifaceted Scheduling and Customer Service Professional
Resume:
Kristin Odhiambo
Official Resume
Charlotte, NC *8262
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Categorized scheduler
MEDENT-Charlotte, NC
June 2025 to Present
• Scheduled and managed high-volume patient appointments across multiple providers and departments using Medent EHR system.
• Verified insurance coverage, obtained authorizations, and coordinated with clinical staff to ensure accurate and efficient scheduling.
• Provided outstanding customer service by communicating clearly with patients about appointment preparation and follow-up procedures.
• Maintained up to date knowledge of scheduling protocols, provider availability, and medical terminology to ensure accuracy.
• Resolved scheduling conflicts quickly and professionally to minimize delays and improve patient experience.
• Managed confidential patient information in compliance with HIPAA guidelines. Sephora Team Lead
Sephora-Charlotte, NC
January 2024 to September 2025
-Lead and developed a high performing team to achieve sales goals and deliver exceptional customer service.
-Trained staff on product knowledge, makeup application, and selling techniques to boost client engagement and loyalty.
-Completed daily operations including scheduling, inventory management, and loss prevention.
-Maintained visual merchandising standards and executed promotional events in line with brand guidelines.
-Monitored sales metrics, identified business trends, and implemented action plans to drive performance.
-Promoted Beauty Insider programs and lead client outreach and connections to build lasting relationships.
Ulta Beauty salon
Ulta-Charlotte, NC
January 2023 to July 2024
• Customer service
• on the main floor helping each customer that walks through the door
• Setting up shelves and tables every month, due to change of products and promotions.
• SALES team basically self products that are effective for our guest
• Receptionist team will take in calls during the day and overnight shipments
• Cash handling
• Beauty services
• Customer assistance
Beauty Advisor
Sally Beauty-Charlotte, NC
January 2022 to May 2023
• Requires the best customer service and VI.I.P experience.
• Advising guest on the best product that works for them.
• Ask questions about their concerns and worries that involved their confidence and health.
• Setting up shelves and tables every month, due to change of products and promotions.
• Keeping a clean and organized environment .
• Giving the proper self connection with guest to build trust and relationships Education
Cosmetology (Cosmetology license)
Avalon School of Cosmetology-Charlotte, NC
May 2024 to June 2025
State Board of Cosmetology – North Carolina
Licensed: 06/25 - 06/28
Avalon Cosmetology Program -Charlotte,NC
High school diploma or GED
Zebulon B Vance High School-Charlotte, NC
August 2019 to June 2023
Skills
• Customer communication
• Social media content
• Kitchen Experience
• Animal handling
• Basic math
• Food Preparation
• Cash handling
• Teamwork
• Client invoicing
• Data entry
• Math
• Multitasking
• Office management
• Kennel experience
• Accounting systems
• Financial data reconciliation
• Phone etiquette
• HIPAA
• Inventory Control
• RF scanner
• Written communication
• Load & unload
• Event setup
• X (Twitter)
• Customer service
• Materials handling
• Warehouse experience
• Product demos
• Property leasing
• Computer skills
• Record keeping
• Animal care
• Construction administrative experience
• General construction laborer experience
• Cash register
• Pallet jack
• Pet care
• Sales
• Communication skills
• Organizational skills
• Property management
• Distribution center
• Food Production
• Heavy lifting
• Forklift
• Attention to detail
• Bookkeeping for tax purposes
• Deposits
• Appointment scheduling
Certifications and Licenses
Driver's License
Cosmetology License
Forklift Certification
Pallet Jack Certification
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