Operations & Logistics Leader with Team & Budget Expertise

OBJECTIVE: To utilize my professional and life skills experience with the intention of securing a professional career with ample opportunity to tackle challenges and advance, while continuously building on my library of knowledge and skills. Grow not only professionally but also as a person. My objective is to work for a company that believes in team work and fairness.

PROFFESSIONAL EXPERIENCE:

Operations Manager Buckland Customs and Global Trade

10302 Interstate 35 Frontage Road

Laredo, Texas 78045

Feb-20 - Present

Manage US imports/exports operation with a team of 20+ people under my responsibility with a 1.8 million budget income before taxes.

Experience with US domestics entries, US exports (ITN), ACE Manifest, In-bonds, and logistics.

Conduct customer quarter business review for top customers.

In 2022 had another opportunity to be part of an implementation team for new customer. From discovery, mapping of EDI process and implementation. This client is now the #1 account for Buckland in revenue and volume.

Assistant Branch Manager: DSV Air & Sea

8310 W. Bob Bullock Loop

Laredo, TX 78045

Customs, Air and Ocean Operation: DSV Air & Sea

8310 W. Bob Bullock Loop

Laredo, TX 78045

Sep 2019 - Jan 2020

Involved in the day/day logistics air import and ocean import/export operation. Which includes manage and coordinate the vessel booking, freight pick-up/delivery, and Customs entry filing for ocean import and export operation. I’m also involved with the logistics for expedite operation for key accounts. This while maintaining a profitable margin per shipment.

Import Manager: C.H. Robinson

309 NAFTA Blvd

Laredo, TX 78045

May 2014 – Sep 2019

Manage imports operation with 23 people under my responsibility with a 1.8 million budget income before taxes.

Keep track and analyze monthly P&L for NB department. Do necessary adjustments in order to meet projected budget for NR, expenses and income before taxes.

Conduct customer quarter business review for top customers

Assist with new customer on-boarding and implementation. In 2017 I was part of the implementation team for what is now the #1 account for C.H. Robinson in revenue and volume. I was also part of other implementation teams for key accounts with diverse PGA requirements.

Entry Writer / Import Supervisor C.H. Robinson

309 NAFTA Blvd

Laredo, TX 78045

August 2013 – May 2017

Ensure that team members give top priority to customer service. Be 100% compliance with U.S. Customs regulations and any applicable laws. Monitor that we are consistent meeting customers’ KPI when filing entries.

Assist employees in dealing with general problems that may arise and provide guidance in ways of improving their knowledge in the field.

Responsible to manage and maintained accounting reports and provide solutions to any outstanding billing. Manage revenue per desk to meet productivity measurements.

Conduct weekly group meeting to communicate any department / branch changes and announcements.

Perform employee evaluations

Keep up to date with new development in the import field, by reading bulletins, rulings, and other publications on a regular basis; communicate industry updates to team and customers.

Check timecards for accuracy upon receipt.

Accomplishments:

After my first month I was able to set up an invoice audit process with our compliance team. Related to the same compliance project I created an email format that the operations team will use to inform and request invoice changes to IOR and Exporter. I worked with our compliance and operations supervisor to create a template that would be attached to the email notification.

I also help by informing CHR network about a new change coming December 3 with our transition to Navisphere Customs (CHR Internal System). This change if not inform clearly and in advance would have impact our daily operations. I created notifications that the team could also be sending to customers and internal service providers.

Logistics Coordinator Pan American Express

4848 Riverside Road

Laredo, TX 78045

May 2013 – August 2013

Import Supervisor/ On-site Rep at Expeditors International of Washington

Volkswagen Group of America 8510 W. Bob Bullock Loop

(Chattanooga, TN) Laredo, Texas 78045

June 2010 to May 2013

Ensure that team members give top priority to customer service. Be 100% compliance with U.S. Customs regulations and any applicable laws. Monitor that we are consistent meeting customers’ KPI when filing entries. Monitor operations for our Laredo, El Paso, Atlanta and Detroit branch.

Assist employees in dealing with general problems that may arise and provide guidance in ways of improving their knowledge in the field.

Responsible to manage and maintained accounting reports and provide solutions to any outstanding billing. Manage revenue per desk to meet productivity measurements.

Conduct bi-weekly group meeting to communicate any department/branch changes and announcements.

Write-up performance evaluations for all employees in group scheduled.

Keep up to date with new development in the import field, by reading bulletins, rulings, and other publications on a regular basis; communicate industry updates to team and customers.

Check timecards for accuracy upon receipt.

EDUCATION: Raymond & Tirza Martin High School

2002 San Bernardo Ave.

Laredo, Texas 78040

Class of 1999

SKILLS: Familiar with computer software Alliance, Windows 95,98,2000. I am familiar with Excel, Microsoft Word and Microsoft Outlook. I’ve worked with the typewriter, Ten Key, Scanner/Copier/Fax and other miscellaneous office equipment. I am fluent in both English and Spanish.

ACHIEVMENTS / TRAINING: Recognized in the 2007 annual award ceremony, obtained the “Teamwork” award. I received recognition from the owner of the company (Unishippers), for being the only department that truly demonstrated teamwork qualities.

- Telephone Etiquette training course

- Sexual Harassment training course

2010 – IATA/FIATA Certified

2011 – Certificate of Completion USA Domestic Import Hazardous Materials.

2011 – Heartsaver First Aid Certification – Authorized from 3/2011 to 3/2013.

I believe that in any job team work is very important and this is something that I can definitely contribute. I've lead and also follow good teams throughout my career which makes it easier to understand why it is important to work together. As a leader I've learned the importance of trusting your employees and listen to feedbacks regardless if they are negative or positive and providing solutions to difficult situations. As a follower, I have proven myself to my supervisors/managers that I have what it takes to help them reach their goals and that I'm a trustworthy employee. I'm a hard worker which doesn't mind to stand up to any challenge that may come my way. I'm a responsible father who does not have time to waste and not value a good opportunity.

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