Forklift operator

Joseph Patti

Sussex, WI 262-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Dedicated and dependable customer service professional with 20+ years of experience across retail, warehouse, operations, and customer-facing environments. Proven ability to assist customers, resolve concerns, support team operations, and maintain efficiency in fast-paced environments. Experienced in inventory management, merchandising, equipment operation, and team support with a strong reputation for adaptability, communication, and reliability.

CORE COMPETENCIES

Customer Service Team Support Inventory Management Problem Resolution Merchandising Relationship Building Retail Operations Communication

EXPERIENCE

Walmart Greater Milwaukee Metro, WI

Customer Service Associate / Customer Service Manager / CAP 1 Stocker / Produce Associate / Overnight Stocker 2012 - 2026

Supported multiple store locations and departments while adapting to changing operational and customer service needs

Delivered excellent customer service in high-volume retail environments while assisting customers with purchases, returns, and general inquiries

Resolved customer concerns professionally and efficiently while supporting front-end store operations and customer satisfaction

Coached and supported team members to maintain workflow efficiency and positive customer experience

Managed stocking, merchandising, inventory replenishment, and product organization across multiple departments

Assisted with freight processing, backroom organization, and inventory accuracy to support daily store operations

Maintained clean, organized, and customer-ready departments while meeting company standards and deadlines

Adapted successfully to multiple operational and customer-facing roles throughout 14 years with Walmart

Quad Graphics Menomonee Falls, WI

Distribution Forklift Driver 2011-2012

Operated forklifts and material-handling equipment in a fast-paced distribution environment

Assisted with inventory movement, shipment preparation, and warehouse organization

Maintained safety standards while supporting efficient daily operations and team workflow

Brewerland Coffee Service Menomonee Falls, WI

Delivery Driver 2005 - 2011

Delivered products and provided dependable service to customers across assigned delivery routes

Built positive relationships with customers through consistent communication and reliable service

Managed inventory, order accuracy, and timely deliveries in a fast-paced environment

Assisted with loading, unloading, and organizing products while maintaining safety and efficiency standards

Infinity Telecom Fox Point, WI

Retail Sales Consultant 2004 - 2005

Assisted customers with product selection, account support, and service-related questions

Delivered professional customer service in a fast-paced retail sales environment

Maintained product knowledge to help customers identify solutions that fit their needs

Supported daily store operations, merchandising, and inventory organization

Additional Experience

Additional Experience includes hospitality management, employee supervision, scheduling, purchasing, grounds maintenance, and equipment operation.

SKILLS

Customer Service

Communication

Problem-Solving

Relationship Building

Inventory Management

Merchandising

Product Knowledge

Team Support

Retail Operations

Sales Support

EDUCATION

High School Diploma St. Lawrence Seminary Mt. Calvary, WI

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