Operations Manager and Practice Leader with Healthcare Focus
Resume:
Kimberly Straub
Pittsburgh, PA *****
*********@*****.***
Professional Experience High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company into growth. Operations management Supervision and training
Staff development Skilled negotiator
Inventory control Sound judgment
Change management Computer-savvy
Policy/program development Calm under pressure
Cross-functional team management Complex problem solving Staff training
Authorized to work in the US for any employer
Work Experience
Practice Manager
UPMC Arthritis & Autoimmunity Center, Renal Clinic & Endocrinology - Wexford, PA September 2014 to September 2020
Manager of UPMC Kidney Clinic of Wexford Diabetes and Endocrinology at Wexford, for a Multi Specialty Clinic.
Manages daily operations at physician offices and clinic sites and coordinates work activities. Manages schedules and call-offs. Ensure office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care. Manages all functions of the financial and patient management system at physician offices.. Ensures compliance with all system wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health).
Integration and onboarding of new physicians and fellows. Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access).
Works with Senior management to prepare budgets and insures operations are aligned with organizational objectives and meets performance and budget objectives. Develop and maintain a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives.
Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff. Identifies and resolves work problems to ensure quality patient service. Communicates effectively with senior management and physicians providing regular updates and operations.
Office Manager
UPMC Community Medicine Inc, Greater Pittsburgh Medical Associates - Pittsburgh, PA December 2012 to September 2014
Manager daily operations at Lawrenceville/Bloomfield locations and coordinate work activities. Manage schedules and call-offs.
Ensure supplies, equipment and assistance are provided and maintained appropriately for medical staff and patient care.
Helped in the hiring process and training and supervised all staff at both locations. Responsible for performance evaluations, merit increases and disciplinary actions of staff. Communicate effectively w my senior management and physicians providing updates on operations of the office.
Provides administrative support to the Associate Regional Director and Regional Director. Prepares all agendas for Clinical operations and management meetings. Demonstrates working knowledge of different computer software packages and assists others with questions or problems related to the computer.Responsible for assuring that the offices are compliant with all administrative focused centralized policies and procedures. Purchasing of office supplies and tracking inventory. Review all incoming correspondence to prioritize and disseminate correctly as well as prepare appropriate responses.
Institute and conduct all phases of office procedures, organizing, maintaining schedule/appointments and coordinate projects.
Prepares purchase requisition forms for department purchases in accordance with budget restrictions. Coordinates meetings and correspondence as necessary in connection with the State's Health Choices Program.
Office Manager
Willis D. Shook - Pittsburgh, PA
December 1995 to December 2012
Office manager of a Plastic/Hand Surgeon.
Managed all office flow.
Ordering of front and back office supplies.
Coordinated Doctor and Patient schedules.
Supervision of staff. Including recruiting, training, performance evaluations, merit increases and disciplinary actions of staff.
Billing of insurance companies using ICD-9 and CPT-4. Posting of payments to patient accounts.
Coordinating and pre-certifying surgeries with hospitals and insurance companies. Assisting in specialty exams and suture removal.
Education
Associate's degree in Medical Management
Median School Of Allied Health Careers - Pittsburgh, PA July 1990 to September 1991
High School Diploma
St. Francis Academy Pittsburgh - Pittsburgh, PA
January 1990
Skills
• Office Management Experience
Patient Confidentiality
Patient Care
Disciplinary Actions
Equipment Maintenance
Inventory Management
Maintenance Requests
Patient Flow
Coordinating Staff
• CPT Coding
• EMR Systems
• ICD-9
• Operations Management
• Change Management
• Healthcare Management
• Insurance Verification
• Practice Management
• Project Coordination
• Training & Development
• Medical Coding
• ICD-10
• Medical Billing
• Medical Scheduling
• Medical Records
• Recruiting
• Program Development
Contact this candidate