SIPS Specialist - Customer Service & Data Support
Resume:
Tangee Bradley
Birmingham, AL *****
***************@*****.***
Willing to relocate: Anywhere
Work Experience
SIPS SPECIALIST
APEX SYSTEMS Assignment to The Southern Company-Birmingham, AL June 2022 to Present
• Provides high level of quality service for internal and external customers.
• Responds to customers needs and concerns in an accurate, effective, and timely manner.
• Ability to provide clients with information and data, as well as gain their trust and respect while maintaining personal composure when confronted with a difficult situation. Ability to escalate to next level management.
• Effective interpersonal and written verbal communication skills with the ability to communicate technical issues over the phone, in person and via email; and ability to read, write, speak, and understand English well.
• Detail oriented with organizational, problem-solving, data review and time management skills; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met.
• Ability to learn and gain an understanding and apply principles, procedures, requirements, regulations, and policies related to assigned area.
• Unquestionable integrity in handling sensitive and confidential information required.
• Working knowledge of office administration practices and procedures.
• Basic knowledge of MS Office products (Word, Excel, Outlook), with the ability to learn and adapt to new technologies quickly.Provides high level of quality service for internal and external customers.
• Responds to customers needs and concerns in an accurate, effective, and timely manner.
• Ability to provide clients with information and data, as well as gain their trust and respect while maintaining personal composure when confronted with a difficult situation. Ability to escalate to next level management.
• Effective interpersonal and written verbal communication skills with the ability to communicate technical issues over the phone, in person and via email; and ability to read, write, speak, and understand English well.
• Detail oriented with organizational, problem-solving, data review and time management skills; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met.
• Ability to learn and gain an understanding and apply principles, procedures, requirements, regulations, and policies related to assigned area.
• Unquestionable integrity in handling sensitive and confidential information required.
• Working knowledge of office administration practices and procedures.Invoice Receipt: The supplier sends the invoice, which can be electronically or in paper format.
• Invoice Verification, the accounts payable team checks the invoice for accuracy, completeness, and any errors.
• Three-Way Matching, invoice are compared with the corresponding purchase order and receiving report to confirm accuracy.
• Approval Process. if discrepancies are found, they are resolved. Otherwise, the invoice is sent for approval.
• Payment Execution, once approved, the invoice is paid according to the agreed-upon terms.
• Record-Keeping & Compliance, transaction are recorded in the general ledger and stored for audits.
• Basic knowledge of MS Office products (Word, Excel, Outlook), with the ability to learn and adapt to new technologies quickly.
Business License Administrator
Company Confidential-Birmingham, AL
October 2021 to June 2022
• Responsible for providing quality customer support for Clients and Taxpayers through phones, email, and correspondence.
• Daily processed payments, working delinquent accounts, and providing follow-up for Clients and Supervisors
• Heavy data entry, payment processing, preparing deposits, working delinquent accounts, NSF payments, and invoices.
• Processed correspondence, inbound/outbound telephone customer service, research, resolve, and record problems.
• Ability to complete tasks by deadline and with little supervision.
• Other skills upon request
Data Entry Operator/Loan Processor
BBVA BANK USA-Birmingham, AL
November 2020 to October 2021
• Processed, analyzed and verified submitted individual credit and income documents to ensure that varied and complex residential loan applications are complete.
• Managed customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents, or other action items to complete transactions.
• Other skills upon request
Purchasing Specialist
GDKN/LabCorp-Birmingham, AL
September 2015 to January 2019
• Placed orders for materials and supplies; Followed up with vendors for shipment/delivery dates;.
• Department record keeping; created purchase orders, manufactured orders, and received documents.
• Logged and tracked shipments. Monitored vendor delivery performance.
• Maintained non-disclosure agreements for all vendors. Review item costs on purchasing software.
• Other duties as assigned.
Data Analyst/Transporter
BLG Logistics-Vance, AL
May 2014 to September 2015
• Maintained daily, weekly and monthly Level 2 KPM charts.
• Maintained Dashboard in accordance to quality procedures.
• Coordinated and ensured (6) six Week Trend Data
• Participates in Boundary Samples to ensure accuracy.
• Oversees and documents final Inspection for inspectors.
• Coordinated ISO compliance in the designated area.
• Responsible for working according to the company's safety and quality standards
• Performed other related duties as required and assigned. Education
Two Years College-Some in Business Administration
Strayer University-Birmingham, AL
June 2009 to May 2011
Skills
• Outlook
• Purchasing
• Accounts Receivable
• Office Management
• Microsoft Office
• Microsoft Excel
• Accounts Payable (6 years)
• Typing
• Receptionist
• Excel
• Microsoft Word
• Oracle
• Administrative Experience
• Data Entry
• Procurement
• Data Entry Skills, including 10-Key
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