Operations & Process Improvement Analyst

Jeffrey VanWormer

Hillsboro, USA ***** 503-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Detail-oriented professional with a strong track record in streamlining business processes, optimizing data analysis, and enhancing operational efficiency. Expertise in identifying trends, implementing process improvements, and leveraging advanced analytical tools to drive strategic initiatives. Proven ability to deliver actionable insights that align with business objectives while effectively utilizing critical thinking and technical acumen in the role of Business Operations Analyst. Committed to fostering continuous improvement and achieving measurable results in dynamic environments.

SKILLS Quantitative data assessment and

reporting

• Experienced with Microsoft Office

applications

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• Logistics and resource coordination • Financial budget planning

• Supply chain procurement • Cross-functional teamwork

• Experienced CRM software user • Inventory procurement management

• Project execution management • Service contract analysis

• Optimization of workflows • Operational efficiency management EDUCATION Master's Certification Supply Chain Management and Transportation Michigan State University, Michigan

Bachelor of Science Organizational Leadership

George Fox University, Oregon

Minor in Project Management

WORK HISTORY OPERATIONS MANAGER 07/2025 to CURRENT LSG Sky Chefs Portland, OR

Led cross-functional teams to implement strategic initiatives aligned with organizational goals.

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Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

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• Established robust training programs for staff to improve skills and productivity. Supervised operations staff and kept employees compliant with company policies and procedures.

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• Led hiring, onboarding and training of new hires to fulfill business requirements. SERVICE CONTRACTS ANALYST 08/2019 to 07/2025

Thermo Fisher Scientific Hillsboro, OR

• Prepare quotes and process purchase orders

Collaborate with master data management teams to improve data accuracy, integrity, and processes.

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• Schedule Field Service Manager (FSM) meetings to review contract tracker and analyze J V

revenue forecast for various regions. Create service history reports to analyze spending and revenue.

• Process acceptance documentation of installed equipment and create future quotes. Acted as a liaison between external vendors and clients and internal stakeholders throughout the life cycle of a contract.

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Created detailed reports on contract performance, including cost analysis, financial status and delivery timelines.

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SALES OPERATIONS ANALYST (CONTRACTOR) 07/2018 to 07/2019 Tokyo Electron Hillsboro, OR

Processed purchase orders, verified quotes internally and externally, tracked shipments, and maintained CRM database

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• Analyzed financial data to uncover opportunities for cost savings and revenue growth. Identified process gaps and developed solutions that improved efficiency across the organization's sales operations cycle.

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LOGISTICS ANALYST (CONTRACTOR) 11/2017 to 04/2018

Sunrise Systems @ Nike Beaverton, OR

• Daily logistical analysis of over 100 shipments utilizing MS Excel, SAP ERP and SAP PRD Collaborated with cross-functional teams on new product launches involving logistical challenges.

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Developed and implemented strategies to improve inventory control, minimizing stockouts and overstocking.

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SOFTWARE ASSET MANAGEMENT (CONTRACTOR) 09/2016 to 09/2017 Leadstack, Inc @ Salesforce Hillsboro, OR

Advised & spearheaded software license reclaims process which resulted in $800K savings for Salesforce

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Identify savings opportunities for renewals, software licensing, and upgrades on products by ensuring upgrades are handled in advance of expiration for multiple global teams

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Enter and maintains information in a database format to address budgeting, software compliance, inventory contracts, and costs utilizing MS Excel and Tableau.

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PURCHASE MANAGER (CONTRACTOR) 09/2014 to 09/2016

CompuCom Systems @ Intel Hillsboro, OR

• Create and monitor purchase orders from creation to payment utilizing SAP and MS Excel Tracking end-of-life asset data to help improve data center efficiency & budget planning for resource planners. Prepare metrics to demonstrate efficiency of the purchase order cycle time for Procurement teams

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Maintain and create Intel Asset Management Tracking (AMT) to properly reflect Intel asset status.

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ACCOUNT MANAGER 06/2013 to 07/2014

Lile International Tigard, OR

Responsible for coordination of 25+ building projects working directly with Nike warehouse and space planners

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• Restructured the daily planning, scheduling, training, and development of over 45 crew members. Responsible for the daily hours, recruitment, payroll, budget, work analysis, and resource requirements.

Implemented account management processes to ensure delivery of quality service standards.

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LOGISTICS AND INVENTORY SUPERVISOR / SUPPLY CHAIN MANAGER / BUDGET 10/1992 to 11/2012 United States Army United States

Responsible for a range of supply chain and materials management assignments at the US Army.

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In this role, I was responsible for completing strategic planning requirements for Operations Iraqi Freedom and Enduring Freedom

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Developed, installed, and enforced policies and procedures for logistics, supply chain management, inventory planning, and control processes, which improved the efficiency of over 30 subordinates and teams

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Oversaw procurement operations and resource management, which reduced waste by 25%. Implemented a new inventory management system that improved stock accuracy by 25%, reduced excess costs by $500K annually, and streamlined order fulfillment processes.

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Identified opportunities for process improvement initiatives related to inventory and operations management functions.

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