Remote Call Center Specialist

Amanda Curry

Tucson, AZ ***** +1-520-***-**** **************@*****.***

Professional Summary

I have over 10 years working with an array of different populations successfully. Willing to relocate: Anywhere

Work Experience

Petition Circulator

Petition Partners Tucson, AZ

May 2026 to Present

• Work to obtain signatures

• Demonstrate excellent sales strategy

• Coperate with others and support team

• Schedule adherence and being a team player

Driver/Customer Service Specialist

Lyft Drivers Tucson, AZ

July 2022 to January 2025

• Drive individuals to destinations

• Offer 100% excellent customer service

• Follow all rules and laws for driving

• 5 ot of 5 star rating on each ride given

• Maintained a clean driving record with zero accidents or traffic violations

• Followed all traffic laws and regulations to ensure compliance and prevent accidents

• Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards

• Demonstrated excellent navigation skills

Fraud Specialist

Alorica- Bank of America Tucson, AZ

January 2024 to February 2024

• 100 % customer satisfaction

• Handel fraud resolution- one call resolution

• Offer outstanding customer service

• Timeliness

• Dedication

• Documentation

• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction

Customer Service- credit cards

Alorica-Capital One Tucson, AZ

April 2022 to May 2022

• Sell credit cards

• Customer Service Specialist

• Documentation

• Timeliness

• Dedication

• Demonstrated strong product knowledge to effectively address customer questions and provide accurate information on features, pricing, and promotions

• Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines MHP

Centurion Tucson, AZ

December 2020 to August 2021

• Provide crisis intervention

• Documentation

• Use brief CBT

• Interdisciplinary team

• Provided individual counseling services to clients with diverse mental health needs, utilizing evidence-based therapeutic techniques

• Conducted comprehensive assessments and developed personalized treatment plans for each client, addressing their specific goals and concerns

• Maintained accurate and confidential client records in compliance with legal and ethical standards

• Utilized diagnostic tools and assessment instruments to evaluate clients' mental health status and progress over time

• Provided psychoeducation to individuals and families regarding mental health conditions, treatment options, and community resources

• Developed therapeutic rapport with clients through active listening, empathy, validation, and non-judgmental communication

Captioning Specialist

Alorica- Clear Captions Tucson, AZ

December 2018 to October 2020

• Customer Service Specialist

• Dedication

• Timeliness

• 96% accuracy rate on all calls

• Schedule adherence

• Team player

B to B Verizon Business Customer Service representative Afni Tucson, AZ

June 2017 to April 2018

• Consistently exceeded monthly sales targets through effective product knowledge and persuasive selling techniques

• Demonstrated exceptional customer service skills, resulting in an increase in customer satisfaction ratings

• Provided expert guidance to customers on the latest wireless devices, plans, and accessories based on their individual needs and preferences

• Built strong relationships with customers to foster loyalty and generate repeat business

• Successfully resolved customer complaints and issues, ensuring high levels of customer retention

• Maintained up-to-date knowledge of industry trends, competitor offerings, and new product releases to effectively educate customers

• Achieved recognition as a top-performing sales consultant within the district for consistently meeting or exceeding sales targets

Education

Counseling Psychology (Master's of Education)

WSU Pullman, WA

September 1999 to May 2001

Upper secondary education

Bachelor's degree

Associate's degree

Master’s degree in psychology

Skills

Business development Training & development Client email correspondence Complaint handling Remote work experience Customer relationship management (CRM) integration Customer Care Microsoft Access Requirements gathering Payment Processing Systems Customer service management HIPAA Objection handling (sales technique) Software troubleshooting Financial acumen IT Investment VoIP FDA regulations Experience with individuals with mental health conditions Professional networking Zoom Google Sheets Event customer service Expense management Handling patient inquiries Difficult call handling Interviewing Credit report analysis Decision making Care documentation Dressing assistance Multitasking Microsoft Office Phone answering Medical administrative support Phone communication Handling customer inquiries Home visits (communication methods) Property showing Medication administration Attention to detail Promoting products Processing cash transactions Personal grooming assistance Event promotion Debt consolidation analysis 5G Training Word processing Telecommunication LinkedIn Adhering to traffic regulations B2C Sales Direct sales Agile Leadership development Sales management Presentation software Call Center Retail math Clinical documentation Retail sales Task assignment Account analysis Data analysis skills Sales lead-to-close time Customer engagement Operations management CRM software (as product category for technical sales engineers) Property renting Negotiation Computer literacy Teaching Fact checking Supervising experience Wireless sales Warm calling Senior leadership Team development Interpersonal skills ICD-10 Transactional selling Social media platforms Time

& attendance systems Active listening Computer hardware Lead generation activity metrics tracking Real estate appraisal client liaison Managing customer accounts Prospecting Medicare Task prioritization Persuasion Data interpretation Teamwork Customer complaint resolution Home health SaaS Emergency scheduling Maintaining patient confidentiality Managing patient records Toileting assistance Patience Client interaction via phone calls Google Calendar Closing sales Customer retention Medical terminology Salesforce Marketing management Geometry Credit card customer support Microsoft Outlook Algebra Productivity software Sales experience within healthcare Inside sales Multi-line phone systems Sales experience within tech Clear verbal communication Document management systems Google Meet B2C business model Relationship selling Sales management systems proficiency Epic Patient observation Lead generation performance metrics Patient interaction Remote (as sales environment) Cash handling Quota achievement (success metric) Sales pipeline management Sales enablement strategy Computer skills Document review (document control) Patient appointment reminder management Escalation handling Greeting customers Professional email communication Financial management Administrative Experience Credit card payment processing Client relationship management Practice management Customer support Inbound selling Needs-based selling Database management Call center agent experience Financial regulatory compliance Professionalism Grammar Experience Technical support Networking through cold outreach Product demos Real estate law SMS customer support Revenue growth Leadership Crisis management Face-to-face communication Client relationship development Cross-functional collaboration Accounting and finance experience Cold calling Cost management Financial intelligence gathering Presentation skills Hotel and accommodations guest complaints handling Mentoring Team management E-learning (training delivery method) Financial concepts Relationship management Customer service Customer relationship building Emotional support for ADL Telephone systems Insurance verification Content editing Achieving HIPAA compliance B2B Deal closing Financial sales Technology sales Sales negotiation Customer issue escalation Medical scheduling Financial plan development Analysis skills Organizational skills Property management tools Cost control Microsoft Word Project management Sales objection handling Route driving Debt settlement analysis Managing client accounts Customer communication Guest reservation booking Empathy Clerical experience Assisted living Employee relationship building Technical Proficiency Key Performance Indicators First aid Initial Contact (sales skills) Customer inquiry handling Dispatching Team building Typing Financial services High-end sales B2B sales Highest and best use analysis Team motivation (leadership skill) Ethernet State healthcare regulations Appointment scheduling Working with youth Adaptability Compliance management DOT (Department of Transportation) regulations Phone call management Phone etiquette DME Outbound sales Account management Time management E-commerce Credit analysis Telecommunications headsets Work ethic Working with geriatric patients Entrepreneurship Sales strategy CRM software Inventory management Writing skills Research Warehouse experience Accounting systems Relationship building Direct selling Databases Interpersonal communication Quality assurance Clear language communication Enterprise software Remote sales environment Geriatrics Facebook 802.11 (Wi-Fi) Delegation Coachability Hotel and accommodations guest check-out Data entry Customer acquisition Crisis intervention counseling Report writing Adobe Acrobat Conducting sales calls Lead generation Office experience Delivery driver experience Rent late fee assessment Administrative tasks Finance Microsoft Teams Ability to follow instructions Performance management Sales experience within finance Technical sales Outbound calling Sales lead qualification Marketing Enterprise sales Debt collection Sales technology adoption Night audit Consultative selling Hotel and accommodations guest check-in Working with individuals with disabilities Outdoor work Value-based selling Recruiting Deal-based sales targets POS systems Medical office experience Multifamily properties Achieving sales targets Computer operation Sales support Debt-to-income ratio analysis Microsoft Excel Communication platforms Resident's rights Marketing automation tools Customer relationship management Presentation creation Motivational interviewing Management Employee performance reporting Mobile devices Bathing assistance Live chat Cleaning All Microsoft applications Performance evaluation Care plans AI CRM system proficiency Total calls (success metric) Medical receptionist Telemarketing Windows Contracts Written communication Record keeping Outside sales Payment processing Upselling Working with people with disabilities Antivirus software Banking IT experience within healthcare Public speaking Google Suite Mobility assistance Home & community care experience Corporate sales environment Math

Languages

English

Awards

Received a $2,500 bonus at Nursewise Crisis Line

November 2015

I was, awarded a 2,500 dollar bonus for excellent customer service, being on time, and a reliable and dependable employee at the Nursewise Crisis Line

Super User/ trainer on electronic charting systems August 2015

I was designated as a "Super User" of the electronic charting systems at Nursewise Crisis Line within the first week of employment and I mentored and trained other staff on the system although the system was new to me as well. Awarded an MHP credential

June 2012

I earned the prestigious credential of Mental Health Professional while working at Community Psychiatric Clinic for hard work and diligence and dedication to the field of Psychology. McNair Scholars Award

September 1998

I was awarded the McNairs Scholars award for academic excellence Certifications and Licenses

CPR Certification

First Aid Certification

Driver's License

Class D

Additional Information

Authorized to work in the US for any employer

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