Dynamic Facilitator & Training Leader with 25+ Years of Experience

Dennis Cunnigham, Facilitator

Minneapolis, MN, +1-612-***-****, *******@*****.***, linkedin.com/in/cunnide SUMMARY Dynamic Facilitator with over 25 years of experience in training and development. Expertise in delivering comprehensive training and coaching to enhance employee performance across various industries. Proven track record of designing complex learning solutions that integrate business concepts, resulting in improved engagement and retention. Achievements include leading the onboarding of over 1,000 retail managers at Verizon Wireless. Ready to leverage strong facilitation skills to drive workforce effectiveness and transform organizational learning. WORK EXPERIENCE

07/2024 – 09/2025 Field Sales Trainer, Victra Minneapolis Delivered comprehensive onboarding training for new hires on Verizon products, services, and Victra operational processes, accelerating ramp-up time and enhancing frontline performance.

Collaborated with store leadership to coach managers and sales representatives, driving measurable improvements in sales performance and customer experience metrics.

Acted as a strategic training advisor across multiple locations, aligning learning initiatives with business goals to boost productivity and increase revenue.

07/2023 – 08/2024 Audio Visual Project Manager, Bluum Minneapolis Directed end-to-end AV system integration projects from point-of-sale through completion and client sign-off, ensuring seamless execution in collaboration with account executives and subcontractors. Oversaw a portfolio of 20–40 concurrent projects while consistently maintaining a 95% Net Promoter Score (NPS), reflecting high customer satisfaction.

Facilitated cross-functional meetings with clients, engineers, and installers to align project goals, timelines, and deliverables. Formulated and maintained detailed project plans in coordination with internal teams to ensure timely and on-budget execution. Evaluated scopes of service to ensure alignment with client expectations and technical requirements.

Conducted project reviews and retrospectives to drive continuous improvement and uphold quality assurance standards. 12/2021 – 07/2023 Senior Facilitator & Trainer, C.H. Robinson Minneapolis Designed and facilitated complex learning solutions, integrating deep knowledge of business concepts and terminology to enhance participant engagement and understanding.

Provided ongoing coaching and support to learners during and after training sessions to reinforce skill development and drive behavior change. Utilized Communication, Change, and Education (CCE) frameworks to assess participant and manager satisfaction, evaluate learning impact, and promote sustained performance improvements.

Championed change management initiatives by effectively guiding teams through transitions, increasing adoption rates and improving organizational alignment with new processes.

Informed stakeholders and leveraged communication strategies to drive early engagement with new tools, technologies, and workflows. Conducted job shadowing to gain firsthand insight into employee roles, tailoring training content to be relevant and actionable. Mentored junior facilitators, fostering professional growth and maintaining consistency in training delivery across teams.

07/2019 – 12/2021 Tech Learning Services, SPS Commerce Minneapolis Managed end-to-end delivery of instructor-led and computer-based training programs within the Learning Management System (LMS), ensuring timely execution and alignment with organizational goals. Served as a project manager within the learning and development function, driving continuous improvement initiatives to enhance the overall learner experience.

Played a key role in LMS administration for Technology, including data evaluation, reporting, and leveraging learning analytics to inform strategic decisions.

Facilitated learning across multiple platforms, including the integration and delivery of third-party content to support diverse training needs. 10/1996 – 12/2018 Senior Sales Trainer, Verizon Wireless Minneapolis Pioneered and implemented the first onboarding training program focused on systems, coaching, and sales for Verizon’s indirect sales teams, setting a new standard for training excellence.

Facilitated and certified employees in systems, product knowledge, sales techniques, and leadership development, delivering both one-on-one and group training sessions to improve KPIs across U.S. retail locations. Delivered Change Management-focused courses, including Leading Across Generations, Behavioral Coaching, Earn the Right, Foundations for Successful Store Leadership, Promise of a Digital World, and Culture Engagement and You.

Led the facilitation of the Wireless Leadership Academy, training over 1,000 retail store managers and leaders to enhance operational effectiveness and team performance.

Demonstrated expertise in developing sales talent and empowering managers to drive high-performing teams through strategic training and development initiatives.

EDUCATION

09/1983 – 06/1987 Georgia Southern University

Bachelor of Science, Communications

Statesboro Georgia

SKILLS Product Training Virtual Delivery

Account Management Classroom Facilitation

Remote Training Point of Sale/Billing System Training Microsoft Teams Customer Retention

Behavioral Coaching Business

Learning & Development Feedback

Engagement Facilitation

Communication Adult Learning

Dynamic Facilitation Analytical Skills

Planning

CERTIFICATES Foundation for Successful Store Leadership Leadership

Earn the Right Sales Training

Certified New Hire On-Boarding

Train-the-Trainer Certified

Point of Sale Training Certified

Adobe Certified

Contact this candidate