Dental Front Office & AR Specialist

Alina Martinez

**** *. ******** ****** **, Casa Grande, AZ 85122 – 520-***-**** (C)- ********@*****.*** Professional Summary

Detail-oriented administrative professional with strong experience in dental and healthcare front office operations, patient coordination, and accounts receivable. Skilled in scheduling, insurance verification, treatment presentation, and managing high-volume workflows. Known for accuracy, efficiency, and delivering patient-centered service. Core Skills

• Patient Registration & Scheduling

• Insurance Verification (PPO,DHMO, Medicare, Medicaid)

• Treatment Plan Presentation & Financial Coordination

• Accounts Receivable & Billing

• Dentrix, Eaglesoft, Open Dental

• Prior Authorizations & Claims Processing

• Front Office Operations

• Strong Communication & Team Collaboration

• Critical Thinking & Attention to Detail

Professional Experience

Specialty Treatment Coordinator

Rodeo Dental and Orthodontics – Casa Grande, AZ Mar 2025–Present

• Deliver high-quality patient service in a fast-paced clinical setting

• Manage high-volume calls and optimize provider schedules

• Present treatment plans and explain financial/insurance coverage to increase case acceptance

• Coordinate specialty services (Oral Surgery, Orthodontics, Pediatric Dentistry)

• Submit and track prior authorizations and follow up with insurers and patients

• Act as liaison between patients, providers, and insurance carriers Accounts Receivable Specialist (Remote)

Encore Partnerships for Dentists – Dallas, TX May 2019–2024

• Managed A/R, billing, and reconciliations for multiple dental offices

• Processed claims, posted payments, and resolved discrepancies and chargebacks

• Maintained accurate documentation and system entries

• Utilized Dentrix, Eaglesoft, and Open Dental systems Financial Coordinator

Walton Orthodontics – Casa Grande, AZ Apr 2016–Aug 2020

• Verified insurance eligibility and claims status

• Managed multi-line phones, patient scheduling, and front desk operations

• Processed A/R and A/P, posted receipts, and prepared patient statements

• Maintained strong patient relations and professional office image

• Managed shared email inbox and ensured timely responses Education

Bachelor of Science in Healthcare Administration

University of Phoenix (Online) 2017–2019

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