Operations and Administrative Support Specialist

NANCY BLACKWELL GREER

ABILITY SUMMARY

EXPERIENCE IN PLANNING, DIRECTING, AND COORDINATING SUPPORTIVE SERVICES OF AN ORGANIZATION; INCLUDING, RECORDKEEPING, MAIL DISTRIBUTION, TELEPHONE OPERATION, AND OTHER OFFICE SUPPORT SERVICES. STRONG BACKGROUND OF COMMUNICATION, CUSTOMER SERVICE AND PLANNING.

EXPERIENCE

CUSTOMER CARE

CUSTOMER CARE – ENHANCE COMMUNICATION AND PROVIDE CUSTOMER SUPPORT IN HIGH PACED OFFICE. FOCUS ON COMMUNICATING ORDER STATUS AND TRACKING OF ORDERS. INCLUDE INTERACTION WITH INTERDEPARTMENTAL MANAGEMENT TO ENSURE ON TIME SHIPMENT AND SATISFACTION. LEAD REPRESENTATIVE – TRAIN EMPLOYEES IN ALL ASPECTS OF THE COMPANY SYSTEMS WITH REGARDS TO CUSTOMER SERVICE AND ORDER ENTRY; FOCUS ON CONTINUAL GROWTH AND FEEDBACK. PROVIDE JOB PERFORMANCE REVIEWS AND COACHING.

OFFICE MANAGEMENT

MANAGEMENT - OVERSEE EMPLOYEES IN A LARGE OFFICE ENVIRONMENT TO ENSURE THAT CORPORATE GOALS ARE MET.

TRAINING – IMPLEMENTED AND MONITOR ALL EMPLOYEE TRAINING FOR THE CUSTOMER CARE UNIT TO ENSURE THAT CORPORATE AND CUSTOMER COMMUNICATION MAINTAINED. HIRING – INTERVIEWED AND PARTICIPATED IN ALL HIRING WITHIN THE OFFICE COLLECTIONS AND ACCOUNT MAINTENANCE

COLLECTIONS - ENSURE THAT CUSTOMERS ARE CONTACTED FOR PAYMENT AND ACCOUNT KEPT TO DATE. COMMUNICATED WITH RESPECT AND OFFERED SUPPORT WHILE KEEPING GOALS IN PLACE. ACCOUNTS PAYABLE – COMMUNICATION WITH VENDORS TO ENSURE TIMELY PAYMENT. MAINTAIN AGING OF ACCOUNTS AND COMMUNICATE WITH MANAGEMENT ANY ODDITIES. PROVIDE MONTHLY REPORTING TO MANAGEMENT ON GOALS.

DENTAL ASSISTANT

DENTAL ASSISTANT – SCHEDULING OF PATIENTS, FILED INSURANCE, X-RAYED PATIENTS, ASSISTED WITH PATIENTS AND PROVIDED OVERALL SUPPORT OF THE OFFICE. EMPLOYMENT HISTORY

08/2014 – 9/2016 SAMUEL PRESSURE VESSEL GROUP (STEEL FAB) 58 SAMUEL WAY, LEBANON VA 5/2005 – 8/2014 HAPCO, INC 1210 HILLMAN HWY ABINGDON, VA 24210 6/2000 – 5/2005 TRICITIES FINANCE, BRISTOL, VA 37620 EDUCATION AND TRAINING

VHCC - CNA CERTIFICATION 8/1997

CONTACT:

13436 Clydes Ln.

Abingdon, VA

24210

” I am a

Natural

communicator

with strong

motivational

skills and the

ability to

support

operational

goals and

meet

objectives “

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