Executive Management Leader with P&L & Growth Focus

Jim Wohlever

** *. ******** ****** ~ Clarendon Hills, IL 60514

Home: 630-***-**** ~ Mobile: 312-***-**** ~ ********@*****.*** Executive Summary

General Management Executive with deep skills in sales, marketing, operations and M&A integration. Standout achievements in P&L management and verifiable track record for simplifying processes and improving productivity. Diverse experience includes executive management assignments in large, medium and small corporate environments. Known for successfully building and maintaining enterprise customer relationships. Skilled in data management and analytics. Achieves results by first understanding markets and customers; then leveraging that knowledge to create comprehensive strategic plans. Leads by example and builds highly engaged teams that deliver on commitments.

Professional Experience

Roadside Protect, Inc. 2024-2025

Chief Operating Officer

Recruited by CEO of the company to lead the operations team. Roadside Protect is a Roadside Assistance Administrator serving Fleet Management companies, Automotive Warranty Administrators, Automotive Aftermarket parts suppliers, Insurance Companies, and Motor Club Membership providers. The company is known for highly satisfied customers as measured by client retention and satisfaction results. Responsibilities include leadership of call center operations, workforce management, training quality assurance, and operational Client Sales service Support.

Maintained and developed a company culture of helping others

Achieved an 87% rating from employees saying the company is a Great Place to Work

Achieved over a 97% client retention rate and achieved NPS of 70+

Reduced cost of operations from $.78/minute down to $.65/minute, a 17% reduction

Brought a Leadership Training program for call center supervisors, a group with limited leadership experience

Led a due diligence effort that resulted in the sale of the company to a multi-national European company. Donlen Corp. / Wheels LLC 2018-2023

Sr. Vice President, Customer Experience

Recruited by SVP Sales and Client Management to lead Strategic Account Management team and promoted within 6 months to SVP Customer Experience and appointed to Sr Leadership team. Donlen/Wheels is a premier fleet management company that brought together three legacy companies (Donlen, LeasePlan and Wheels) into a unified client focused industry leading fleet management company with over 800,000 vehicles under management. The company is known for highly satisfied customers as measured by client retention and satisfaction results. Responsibilities include leadership of the strategic relationship team, day-to-day account management team, and customer analytics team.

Maintained high client retention and satisfaction throughout challenging events of 1) bankruptcy, 2) pandemic, 3) company sale, 4) cyber attack where company systems were down over 3 weeks

Led the integration planning of two merger events: between Nov 21 and May 22 (Donlen & Wheels) and between Aug 22 – Aug 23 for Wheels Donlen & LeasePlan USA. Deliverables included target operating models and functional execution plans by major company functions as well as a technology roadmap for the future. Roadside Protect, Inc. 2012-2018

President & COO

Roadside Protect, Inc. is an innovative provider of specialty roadside assistance programs excelling in customizing programs to client specifications and giving clients real-time access to data. The company’s unique business model enables its clients to leverage roadside assistance programs into cross marketing and loyalty building platforms. Developed and executed strategic plans, oversaw sales and operations, and responsible for financial results.

Grew revenue 180% between 2012 and 2017.

Increased earnings significantly between 2012 and 2017.

Acquired industry competitor, Auto Road Services, Inc., resulting in significant cost savings and expansion of client mix.

Key new clients included: Con Edison, Continental Tire, Nexen Tire, Mitsubishi Fuso, World Ventures and Tredit.

Developed new products: mobility transportation, tire road hazard, mobile APP services, event marketing and dealer agent platforms adding $1M in annual revenue.

Deployed “cloud” based business application and launched a dedicated 24 x 7 roadside assistance dispatch call center team. Jim Wohlever Mobile: 312-***-**** page 2

Ceridian Corporation 2008 - 2011

Sr. Vice President, Enterprise Account Management

Recruited by CEO to newly created position to improve client retention and grow Ceridian’s largest clients. Had responsibility for over 200 customers and $130M in revenue.

Delivered 122% quota performance 2009.

Delivered 110% quota performance in 2010.

#1 in group sales performance for the Ceridian HR businesses in 2009 & 2010.

Improved existing client retention from 94% to 97%. Improved client satisfaction via Net Promoter Score from -3 to 15.

Increased revenue by signing clients to multi-year contracts; from 34% to 67% of the client base. Young America Corporation 2006 – 2008

President and CEO

Full P&L responsibility for an $80M marketing promotions and fulfillment company serving the largest consumer brands in the United States and Canada.

Diversified Company from a single product offering by launching two new product sets. Increased revenue by 15% in 2008.

Recruited new management team focused on sales and operational efficiency.

Introduced innovative pre-paid card product for rebates that delivered $7M in incremental revenue and margin in 2008.

Introduced Six Sigma focusing on the consumer experience reducing “defects” in excess of 20% and reduced costs by 38%

Drove overall client satisfaction from 73% to 88% in the first year. General Electric Company, Partnership Marketing Group 1989 – 2006 Formerly The Signature Group acquired by GE in 1999 Sr. Vice President

Insurance Products (2004 – 2006)

Full responsibility for a $165M insurance P&L including Life & Health and P&C insurance companies.

Delivered $3M in 2005 net income vs. a breakeven plan.

Developed a joint venture enabling ROEs in excess of 20% and reduced NPI lead-time to less than 12 months.

Delivered new product in 2005 that generated $3M of revenue in first year.

Successfully managed the relationship with AM Best rating agency for GE PMG insurance companies achieving an AM Best rating of A-.

Marketing (2002 – 2004)

Responsible for marketing, product development and retention for Partnership Marketing’s nine product lines.

Negotiated a new three-year, $150M marketing agreement with AARP. The new agreement provided more marketing channels to GE and added protection to GE’s $28M marketing assets.

Improved ROE on annual marketing spend of $46M from 6% to 28%.

Re-structured the marketing department, saving over $2.5M annually.

Led retention initiatives that generated over $5M in additional annual revenue

Launched new Travel and Entertainment product with first year revenue of $4M. Auto Clubs/Roadside Assistance (2000 – 2002)

Responsible for the marketing and business development of the $140M auto roadside assistance P&L.

Turned around a declining retail membership trend achieving a 15% growth rate for our largest client.

Led the sale and development of the Sears Auto Club with over $8M in first year revenue.

Developed new distribution channels (auto OEM’s and wireless carriers), generating over $2M in first year revenue.

Expanded retail product offerings from 2 to 5 product versions.

Standardized product benefits and fulfillment, saving over $1M annually. Vice President, Customer Service (1999 – 2000)

Responsible for overall customer service and satisfaction. Jim Wohlever Mobile: 312-***-**** page 3

Set up outsourced operations in Canada saving 40% of operating cost.

Restructured 500 person, three call center operation saving $5M annually. Assistant Vice President, National Auto Clubs Provider Network (1996 – 1999) Responsible for a national network of over 6,000 professional towing operators.

Integrated operations of $100M revenue Amoco Motor Club acquisition delivering the project on time and under budget.

Reduced the operating expenses by 55%.

Auto Club Network Rated #1 overall by JD Power in 1998 and #1 in on-time performance in 1999. Education and Credentials

MBA, Marketing & Finance Kellogg GSM, Northwestern University, Evanston, Illinois BS, Marketing Major, Northern Illinois University, DeKalb, Illinois Summa cum laude GE Six Sigma Quality Black Belt Certified

GE Management Development Course (MDC)

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