Billing & Collections Professional with 10+ Years Experience

Anaya Wright <*********@*****.***>

Resume Updated 2026

Anaya Wright <*********@*****.***> Sat, Mar 28 at 4:14 PM To: Anaya Wright <*********@*****.***>

Anaya Wright

Nashville, TN 37221

*********@*****.*** 615-***-****

Professional Summary

Results-driven billing and collections professional with 10+ years of experience in accounts receivable, payment resolution, and customer account management. Proven ability to resolve billing discrepancies, negotiate payment arrangements, and maintain compliance with financial policies. Strong background in high-volume environments with expertise in CRM systems, account reconciliation, and customer communication. Core Skills

• Billing & Invoicing

• Accounts Receivable

• Collections & Payment Negotiation

• Account Reconciliation

• Billing Dispute Resolution

• Customer Account Management

• CRM Systems (Salesforce)

• Financial Documentation

• Compliance & Policy Adherence

• Data Entry & Record Management

• Customer Service & Conflict Resolution

Professional Experience

Beacon Hill Staffing (Contract) – Nashville, TN

Billing Generalist

October 2025 – Present

• Manage billing operations including invoice generation, payment posting, and account reconciliation.

• Investigate and resolve billing discrepancies while maintaining accurate financial records.

• Communicate with internal departments and clients to address billing inquiries and ensure timely payments.

• Maintain account accuracy and ensure compliance with company billing procedures.

• Support collections efforts by following up on outstanding balances. Insight Global – Nashville, TN

Account Collection Specialist

January 2025 – June 2025

• Managed delinquent accounts and worked directly with customers to establish payment solutions.

• Negotiated payment arrangements and ensured compliance with agreements.

• Researched account history and resolved billing disputes.

• Documented all customer interactions in internal systems. Internal Revenue Service (Hybrid) – Franklin, TN

Collection Representative

November 2021 – January 2025

• Implemented collection strategies for individual taxpayers and small businesses.

• Reviewed financial records to determine eligibility for payment plans.

• Negotiated payment arrangements while ensuring compliance with federal regulations.

• Maintained detailed case records and handled sensitive financial information. Onin Staffing – Murfreesboro, TN

Human Resources Associate

August 2021 – November 2021

• Assisted with onboarding processes including background checks and drug screening documentation.

• Verified identification and maintained accurate employee records. Comdata (Fleetcor) – Brentwood, TN

Team Lead – Sales Development

December 2019 – January 2021

• Assisted management with training and mentoring team members.

• Monitored team performance and supported productivity goals. Comdata (Fleetcor) – Brentwood, TN

Sales Development Specialist

June 2017 – December 2019

• Conducted B2B outbound calls and scheduled appointments using Salesforce CRM.

• Maintained accurate records of client interactions and sales activity. Portfolio Recovery Associates – Birmingham, AL

Collection Agent

2012 – 2017

• Contacted customers regarding delinquent accounts and negotiated payment arrangements.

• Resolved account issues and maintained accurate documentation. Education

High-Tech Institute – Nashville, TN

Associate of Applied Science – Dental Assisting

Certifications

CPR Certified

References

Available Upon Request

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