Operations and Customer Service Professional

Michael Holstein

513-***-**** • ***********@********.***

Professional Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Skills

Proficient with Microsoft Office Suite and

MRP9000

• • Teamwork and collaboration

• Customer service • Problem-solving

• Multitasking • Excellent communication

Work History

Call Center Customer Service/Remote Guest Relations Red Roof Inn – Springfield, OH

• Registered customers for Redi Card services

• Coordinated guest services, including bookings and special requests, to improve experiences.

• Monitored and maintained accurate guest records using property management systems. Developed strategies for improving communication between departments to streamline service delivery.

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• Led initiatives to enhance hospitality quality, resulting in positive guest feedback trends. Exceeded guest expectations by proactively anticipating needs and offering personalized solutions, creating memorable experiences that encourage repeat visits.

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Department Leader

K-Mart – Ft. Myers, FL

Supervised activities of employees in shipping, receiving, loading/unloading of trucks and storing inventory stock

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• Monitored work progress and maintained deadlines

• Managed completion of shipments and work orders

• Established and maintained truck schedule for inbound and outbound schedules

• Kept goals, quantity and quality completed in timely manner

• Maintained excellent customer service to patrons and customers Education

Diploma

Wayne High School - Huber Heights, OH

Diploma

Montgomery County Career Technology Center - Clayton, OH Work History

2015, 2008, 2021, 2016

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