Dynamic Customer Service & Sales Professional

HEWOTE TADESSE

617-***-**** *************@*****.*** Laurel, MD

CAREER PROFILE

Dynamic customer service and sales professional with 15+ years of experience driving revenue growth, delivering exceptional service, and building long-term client relationships. Known for excellent communication skills, the ability to quickly establish rapport with new customers, and a proven track record of maintaining and expanding existing accounts. Adept at understanding customer needs, providing tailored solutions, and consistently exceeding performance goals. KEY QUALIFICATIONS

Excellent Customer Service

B2B Sale & Service

Time Management

Strong Communications

Sales & Marketing

Organized Multi-Tasker

Problem Solving Skills

Goal Oriented

MS Office Proficiency

PROFESSIONAL EXPERIENCE

Sales Associate/Optician

America’s Best, Laurel, MD 10/2023 - 03/2025

● Communicated effectively with patients to assist in scheduling and confirming doctor appointments, demonstrating strong organizational and customer service skills.

● Performed accurate pre-testing procedures for incoming patients, showcasing attention to detail and MS Office proficiency for logging patient data.

● Guided patients through eyewear selections and finalized purchases, utilizing sales and marketing techniques to meet customer needs and drive revenue.

● Managed multiple tasks in a fast-paced environment, resolving patient concerns promptly and professionally, highlighting multitasking and problem-solving abilities. Assistant to Marketing and Sales Director

Office Care, Laurel, MD 02/2022 - 10/2023

● Successfully led sales initiatives by setting clear goals, tracking performance metrics, and motivating team members to exceed targets.

● Consistently generated new leads through strategic cold calling, demonstrating strong communication and persuasive skills to convert prospects into clients.

● Efficiently prioritized tasks and managed schedules to meet deadlines, handle multiple client accounts, and maintain productivity under pressure.

● Built and maintained strong customer relationships by providing exceptional service, addressing concerns promptly, and ensuring long-term client satisfaction. Assistant to Activities Director

Lorien Assisted Living, Columbia, MD 04/2020 - 12/2021

● Coordinated and managed daily activity schedules, demonstrating strong time management and organizational skills to ensure smooth program operations.

● Efficiently multitasked between planning events, managing budgets, and supervising staff to maintain a positive and engaging environment for all participants

● Utilized Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) to create reports, schedules, promotional materials, and track participation data.

● Applied proven sales and customer service experience to promote programs, increase participation, and build strong relationships with clients and community partners. Sales Associate

Ourisman Mazda, Laurel, MD 02/2018 - 04/2020

● Built and nurtured lasting customer relationships through proactive communication via phone, email, and in-person interactions.

● Assisted customers with product selection, providing knowledgeable recommendations to ensure satisfaction and repeat business.

● Consistently exceeded sales goals by effectively closing sales and maintaining above-average performance metrics.

● Maintained organized sales records and inventory tracking, ensuring accuracy in transactions and smooth daily operations.

EDUCATION

Bachelor of Arts, Music Therapy, Berklee College of Music, Boston, MA 2008

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