Dedicated Behavioral Health & SUD Case Manager

JESSICA FUNK

Wenham, MA ***** 978-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated behavioral health and substance use disorder (SUD) professional with 10+ years of clinical hospital experience and lived experience in recovery. Certified Recovery Coach and Crisis Intervention specialist with proven expertise in case management, motivational interviewing, harm reduction, and patient advocacy. Skilled at coordinating multidisciplinary care teams, connecting individuals with treatment and community resources, and facilitating evidence-based group programming. Adept at building collaborative relationships with clinical staff, community organizations, and law enforcement to improve patient outcomes.

CORE COMPETENCIES

• Crisis Intervention & De-escalation

• Substance Use Disorder Treatment

• Case Mgmt & Care Coordination

• Motivational Interviewing (MI)

• Harm Reduction Strategies

• Trauma-Informed Care

• Recovery Coaching & Peer Support

• Group Facilitation & Psychoeducation

• Intake Assessment & Evaluation

• Medication-Assisted Treatment (MAT)

• Discharge Planning & Aftercare

• CSSRS / Safety Planning

• Epic & Evolv EHR Systems

• Microsoft Office Suite & Teams

• Community Resource Navigation

• CPI (Crisis Prevention Intervention)

• Phlebotomy

• HIPAA Compliance

PROFESSIONAL EXPERIENCE

Case Manager – Addictions Treatment Services

BILH Danvers Detox ATS Danvers, MA Jan 2024 – Apr 2025

•Managed individual caseload of patients in a 40-bed detox unit, conducting intake evaluations, individual counseling sessions, and evidence-based group programming.

•Coordinated multidisciplinary care with nursing staff, physician assistants, and on-site methadone clinic to ensure appropriate Medication-Assisted Treatment (MAT) protocols.

•Facilitated guest dosing, dose adjustments, and medication reconciliation to support continuity of care.

•Developed and executed discharge plans including referrals to CCS, CSS, TSS, sober housing, residential programs, and IOP services.

•Administered daily Columbia Suicide Severity Rating Scale (CSSRS) assessments, created safety plans, and completed discharge summaries with aftercare follow-up.

•Managed insurance verification and MassHealth medication coordination to remove barriers to treatment access.

•Performed unit searches and skin assessments per facility protocol; maintained bed board and daily case management assignments.

•Trained in CPI (Crisis Prevention Intervention); proficient in Evolv EHR documentation.

Recovery Coach – ED / High Risk Intervention Team

Beverly Hospital Beverly, MA Jan 2023 – Oct 2023

•Provided bedside recovery coaching in a high-volume emergency department for patients presenting with SUD, AUD, and polysubstance use.

•Connected individuals to treatment and recovery resources including ATS, CSS, CCS, TSS, sober housing, MAT, and harm reduction supplies (Narcan, fentanyl/xylazine test strips).

•Collaborated with ED nurses, behavioral health clinicians, and medical providers to deliver integrated, patient-centered care.

•Delivered short-term telephonic, text-based, and in-person follow-up support to facilitate treatment access and sustained recovery engagement.

•Secured 38 detox placements and supported 420+ individuals in recovery within a 10-month period.

•Assisted the readmission team and Moms Do Care Program, connecting the team to community nonprofits supporting women and children with housing and sober living resources.

Food Service Coordinator

Beverly Hospital Beverly, MA Feb 2020 – Jan 2023

•Directed front-of-house cafeteria operations including daily setup, customer service, and checkout coordination for hospital staff and visitors.

•Developed and implemented COVID-19 food service safety protocols in collaboration with the cafeteria team, minimizing transmission risk in a hospital environment.

•Trained and onboarded new employees; authored standardized job workflow documentation to improve operational consistency.

•Supervised front-of-house staff scheduling, break management, and customer service delegation.

•Volunteered with employee health during the pandemic, distributing rapid COVID-19 tests to hospital staff.

•Supported successful operational transition from Unidine to Sodexo food service management.

Intake Specialist & Group Facilitator

Amirah, Inc. Woburn, MA Sep 2020 – May 2022

•Facilitated resiliency and psychoeducation groups utilizing the Ending the Game curriculum, addressing psychological coercion and building coping skills for survivors of commercial sexual exploitation.

•Conducted comprehensive intake interviews for residential program serving women exiting the commercial sex trade; coordinated entry with clinical and residential staff.

•Trained 8 clinicians on trauma-informed intake procedures for survivors of exploitation.

•Created a fundraising video that contributed to meeting a $50K fundraising goal, raising awareness of the impact of commercial sexual exploitation and reintegration challenges.

•Supported development of a community resource center in Lynn, MA for women affected by exploitation and substance use disorder.

Shipping & Receiving Supervisor

Launchworks LLC (Biotech) Beverly, MA Apr 2018 – Jun 2019

•Managed domestic and international shipping/receiving operations for a biotech facility, including proper handling and storage of chemicals (dry ice, -70 C environments).

•Coordinated complex material movement across Production, Sales, and QC departments to ensure on-time order fulfillment.

•Updated Lab Equipment Program and closed a Corrective Action and Preventive Action (CAPA), improving compliance.

•Independently managed the shipping department for 2 months; conducted annual fiscal inventory counts and created weekly inventory checklists to improve warehouse organization.

Sales Associate

Marino’s Café / Flip the Bird Beverly, MA Aug 2016 – Apr 2018

•Delivered high-volume customer service to 600+ customers daily in a fast-paced food service environment.

•Managed multiple responsibilities including food preparation, barista duties, cash handling, expediting, and catering operations across front-of-house and back-of-house.

EDUCATION & CERTIFICATIONS

Human Service Practitioner – North Shore Community College In Progress

Recovery Coach Academy – Gloucester, MA June 2023

Dental Assisting Technical Certification – Lewiston, ME May 2014

High School Diploma – Lisbon Falls High School, ME June 2008

CERTIFICATIONS & TRAINING

Crisis Intervention Certified

Recovery Coach Certified

CPI (Crisis Prevention Intervention)

Phlebotomy Training

Ending the Game – Group Facilitator

Harm Reduction Trained

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