HR Generalist with Benefits & Program Expertise

Taren Billups

***********@*****.*** 205-***-**** Prattville, AL

SUMMARY

Seasoned professional with 16 years of experience in HR administration, benefits management, and program coordination seeking HR Generalist role. Expertise in compensation, health and safety, and benefits administration, honed through diverse positions including HR Business Partner. Skilled in data-driven decision-making, fostering collaborative environments, and ensuring compliance with employment laws. WORK EXPERIENCE

Wind Creek Hospitality Wetumpka, AL

Benefits Specialist Oct 2022 - Present

• Educate plan participants on benefits options through clear and concise communication, addressing inquiries via telephone, email, and in-person interactions.

• Ensure accuracy of employee benefits enrollment by inputting data into the system and maintaining comprehensive benefits files for each employee.

• Administer leave programs in compliance with federal and state employment laws, coordinating medical information while ensuring adherence to HIPAA and privacy guidelines.

• Train new team members on policies and procedures, providing insights for effective task management and fostering a collaborative work environment.

ALEA- Alabama Law Enforcement Agency Montgomery, AL Business Analyst Dec 2020 - Feb 2021

• Analyzed user requirements and facilitated the design, implementation, and maintenance of IT systems, ensuring alignment with business needs and effective communication between technical teams and end-users.

• Developed and documented internal standards and procedures, which enhanced operational efficiency and improved the clarity of user expectations.

• Conducted comprehensive analyses of business factors driving results, summarizing findings into presentations that informed decision-making and identified risk mitigation strategies. University of Alabama Birmingham, AL

Program Manager, School of Nursing Apr 2019 - Dec 2020

• Collaborated with academic leadership to streamline communication and enhance program efficiency, resulting in improved coordination of initiatives and events.

• Developed and maintained comprehensive tracking systems for program outcomes, enabling data-driven decision-making and timely reporting.

• Coordinated and facilitated multiple orientations and faculty events, ensuring seamless execution and positive participant experiences.

University of Alabama in Birmingham Birmingham, AL Program Administrator II – School of Nursing Nov 2016 - Mar 2019

• Managed data entry and oversight in the Typhon system for clinical student assignments, enhancing operational efficiency through proactive adjustments and collaboration with key departments.

• Identified potential risks within the program and formulated effective mitigation strategies to ensure smooth operations and program success.

• Coordinated staff meetings to foster communication and collaboration, while assisting the Associate Dean with various academic correspondences, including manuscript production and presentations. Parking and Transportation, University of Alabama in Birmingham Birmingham, AL Program Coordinator Aug 2014 - Nov 2016

• Collaborated cross-functionally to enhance program development, maintaining high standards of customer service and fostering effective relationships with internal and external stakeholders.

• Managed work-study student assistants while ensuring the confidentiality of sensitive information, contributing to a streamlined operational environment.

• Processed Oracle payments, maintained departmental databases, and generated detailed reports by interpreting data, which facilitated informed decision-making.

Regional Finance Corp Birmingham, AL

Assistant Manager Dec 2013 - Aug 2014

• Increased branch loan sales and complementary products through proactive outside sales initiatives and effective customer engagement at the counter.

• Achieved delinquency reduction and loan volume growth targets by adjusting past-due payments and implementing strategic follow-up processes.

• Trained staff on financial procedures and maintained compliance with regulatory standards, ensuring operational efficiency and accuracy in all processes.

Best Buy West Palm Beach, FL

Supervisor / Administrative Professional Dec 2013 - Mar 2013

• Resolved customer complaints and inquiries, enhancing customer satisfaction and retention through the implementation of improved procedures and process initiatives.

• Collaborated with management to identify business opportunities and participated in sales processes, contributing to overall business growth.

• Managed projects and served as the primary liaison between clients and internal teams, ensuring clarity of goals and adherence to deadlines while maintaining effective communication with all stakeholders. CarMax Hoover, AL

Business Office Associate Jun 2012 - Mar 2013

• Processed and managed customer vehicle purchase documentation, including title transfers and DMV paperwork, ensuring compliance and accuracy in all transactions.

• Supported accounts payable functions and facilitated cash transactions, contributing to efficient financial operations and maintaining accurate bank deposit records. Internet, AT&T Birmingham, AL

Technical Support Specialist Apr 2009 - Jun 2012

• Managed DSL troubleshooting and provided Tier 1 IT support to non-technical users, effectively resolving minor to complex connectivity issues to ensure uninterrupted internet access.

• Resolved a diverse range of technical issues across multiple systems and applications, enhancing user satisfaction for customers in various time zones.

• Administered registration and email accounts while overseeing DSL line signal testing and modem/filter setup, prioritizing and escalating issues to ensure timely resolution. Alabama Fraternal Order of Police & State Troopers Association Montgomery, AL Human Resources Business Partner Dec 2005 - Apr 2009

• Conducted candidate interviews, assessing relevant skills and experiences, and collaborated with hiring managers to streamline the onboarding process for new hires.

• Audited daily reports and managed payroll accounts, ensuring accurate certification of weekly hours for management and telemarketing representatives.

• Identified HR training needs and delivered training sessions, resulting in improved alignment of operations with strategic business objectives and enhanced productivity. EDUCATION

University of Alabama At Birmingham

M.S., Management Information Systems – Information Security Birmingham, AL

2017

Alabama State University

B.S., Computer Information Systems

Montgomery, AL

2007

SKILLS

Strategic Planning • New Employee Enrollment • Relationship Building • Written and Oral Communication • Cultural Awareness • Multitasking Abilities • Problem-Solving • Interpersonal Communication • Organization and Time Management • MS Office • Excellent Communication • Data Entry • Policy and Procedure Improvements • Team Leadership and Direction • Benefits Explanation • Critical Thinking • Training and Mentoring • Pre-Employment Screening • Organizational Development • Benefits and Compensation • Employee Relations • Communication • Compliance • Organizational Skills • Interpersonal Skills

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