Remote Data Entry and Customer Service Specialist

DANA’ N. COLLINS

**** *. **** **. • Philadelphia, PA 19142 • 267-***-****• **********@*****.***

CAREER SUMMARY

Resourceful and dedicated professional with a diverse background. An individual who has consistently maintained the highest level of customer service. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Reliable, hard working, and dedicated team player who works well under pressure and with minimum supervision. SKILLS AND HIGHLIGHTS

• Outstanding customer service, communication, and interpersonal skills.

• Comprehensive knowledge of administrative and clerical procedures.

• Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision.

• Excellent problem-solving skills, crisis management and Intervention skills

• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, 45-50 WPM. EMPLOYMENT HISTORY

Community Behavioral Health Philadelphia, PA

WFH-Administration Receptionist 02/2022 –

• I may greet visitors, handle incoming and outgoing correspondence, maintain files and records, perform data entry, maintain office calendars and schedules, keep the office clean, safe and organized and keep office supply inventory fully stocked. Johnston & Murphy, PHL Philadelphia, PA

Sales Associate 01/2019 – 01/13/2021

• Handled credit card and cash transactions, with excellent customer service.

• Managed high volume sales, provided customers with receipts quickly and accurately. Also performed inventory, including retail shelf stocking and back- up inventory ordering.

• Visualized merchandise & other products for window display. United States Postal Services Philadelphia, PA

City Carrier Assistant 02/2018/- 10/2018

• Customer service oriented, safe driver, dependable, sort mail for delivery, in sequence

• Knowledgeable of map reading/ following directions, turn in money receipts, & collected mail, record change of address, vacant, address changes, etc. Effectively use keys, and relay boxes to ensure proper delivery. Leave notices telling patrons where to collect undeliverable mail Nordstrom Department Store Cherry Hill, NJ

Sales Lead 08/2015-12/2015

• Worked as a team member performing cashier duties, product assistance and cleaning.

• Recommended, selected and helped locate merchandise based on customer needs and desires.

• Replenished merchandise shelves with items from the stockroom; stocked and rotated inventory regularly. University of Penn Dental School Philadelphia, PA

Clinical Staff Support 01/2014-05/2015

• Dispensed and collected dental supplies to students and faculty; instruments, materials, curing lights, cavitron’s, etc., utilizing computer scanning system.

• Wiped down counters, disinfected equipment and stocked and inventoried materials in clinic supply areas.

• Sent small equipment out for repairs a needed.

• Prepared patients, sterilized and disinfected instruments, set up instrument trays, prepared materials, Police & Fire Federal Credit Union Philadelphia, PA Teller/Call Center Representative 10/2007-08/2012

• Assisted members of the credit union with all banking needs, including transferring of funds, account balances, loan applications, deposits, withdrawals, data entry and resolving errors on accounts.

• Responded to customer inquiries, complaints and comments daily, and determined corrective action.

• Verified transactions to ensure proper processing according to established quality standards. EDUCATION AND TRAINING

Cosmetology Licensed Empire Beauty School Philadelphia, PA Fashion Design Program The Art Institute of Philadelphia Philadelphia, PA Liberal Arts Program Indiana University of Pennsylvania Indiana, PA High School Diploma John Bartram High School Philadelphia, PA

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