Sales Associate and Relationship Builder with Quick Learning

Kiley Cole

Houston, TX ***** +1-832-***-**** ************@*****.***

Willing to relocate: Anywhere

Work Experience

Confirmation Specialist

Renewal by Andersen Houston, TX

May 2025 to January 2026

Determine the ideal number of activities needed to hit quota Provide constructive and detailed coaching

Spot opportunities for peer-to-peer coaching

Uncover bottlenecks in the sales process

Inside Sales Representative

Reliant Energy Houston, TX

November 2024 to May 2025

- assisting customers by greeting them and answering questions about products providing recommendations based on their needs

- processing sales transactions and maintaining a clean and organized sales floor all while aiming to achieve sales goals and deliver excellent customer service.

- Using systems to achieve impulse sales

- Utilize upselling and suggestive selling strategies to increase sales and customer satisfaction

- Understanding L.O.A law of averages

Inside and Outside Sales Representative

TruGreen Houston, TX

January 2024 to October 2024

- assisting customers by greeting them and answering questions about products providing recommendations based on their needs

- processing sales transactions and maintaining a clean and organized sales floor all while aiming to achieve sales goals and deliver excellent customer service.

- Using systems to achieve impulse sales

- Utilize upselling and suggestive selling strategies to increase sales and customer satisfaction

- Understanding L.O.A law of averages

Brand Ambassador

Primal Pet Foods Inc. Nederland, TX

February 2023 to December 2023

Actively sharing information about the brand through word-of-mouth marketing, social media posts, and other promotional activities

Providing hands-on product demonstrations to showcase features and benefits Generating social media content like photos, videos, and stories to highlight the brand and its products Assisting with sales efforts by promoting special offers and generating leads Building rapport with potential customers and creating positive interactions Having and maintaining genuine enthusiasm for the company's products and mission Gathering customer feedback on products and services to inform future marketing strategies Customer Service Representative

Stress Free Cleaning Services Orange, TX

February 2022 to January 2023

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers

• Maintained detailed records of all customer interactions in CRM system for future reference and analysis

• Identified opportunities for process improvement based on common customer inquiries or pain points

• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry tre

Education

Upper secondary education

Associate's degree

High school diploma

Skills

Quick service & fast food restaurant Residential real estate transactions Appointment scheduling Home care Senior care Retail sales Sales team management Computer skills Direct sales Guest relations Inside sales Cashiering Management Kitchen Experience Host/Hostess Client onboarding Sales coaching Care plans Night audit Residential cleaning Microsoft Word Time management Call center Microsoft Excel Nightclub Telemarketing Working with high schoolers Lead generation Dementia care Order entry Cost control Baking Communication skills Business requirements Barista experience Patient service Marketing Front desk ROI CRM system proficiency Computer operation Organizational skills Sales Teamwork Outside sales Microsoft Office SEO Hospitality Office experience Door-to-door Brand Development Guest Services Insurance sales Technical sales B2B sales Product demos Attention to detail Digital marketing Customer service Food Preparation Bartending Team development Medical terminology Microsoft Outlook Supervising experience Outbound calling Patient monitoring Memory care Trading Databases E-commerce Beverage sales Interpersonal skills Mobile devices Financial sales Direct support Photo editing Marketing analytics Hotel management Order fulfillment Call center management Food service Content Creation English Property renting Phone etiquette Restaurant experience Data management Sales strategy Cooking Serving Experience Outbound sales Warehouse experience Territory management Photography HVAC Upselling POS Custodial experience Social media management Google Sheets Customer acquisition Content Management Systems Leadership

Certifications and Licenses

Guard Card

Driver's License

Property & Casualty License

First Aid Certification

Food Handler Certification

ASE Certification

CPR Certification

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