Operations Leader - 15+ Years in 3PL & Logistics Management

EBONY WHITE

Pooler, GA ***** 912-***-**** ********@*****.***

OBJECTIVE

Operations leader with 15+ years of experience in high-volume 3PL, retail distribution, and automotive logistics environments. Proven success leading inbound and outbound operations, managing teams of 40+ associates, and improving warehouse performance through process optimization and KPI-driven execution. Known for eliminating bottlenecks, increasing throughput, and maintaining high standards in safety, accuracy, and on-time delivery. EXPERIENCE

Inbound and Outbound Operations Supervisor

UNIS Garden City, GA May 2025 - Present

Lead daily inbound and outbound warehouse operations, ensuring consistent execution of service levels, safety standards, and productivity goals.

Supervise and develop team performance through hands-on leadership, coaching, and accountability.

Monitor and analyze KPIs capturing data through time study to ensure 35 UPH goal is met or exceeded for picking processes, identifying any inefficiencies, monitor detention cost with inbound GR’s with 24hr unloading and GR processes and continuous improvement initiatives.

Support high-volume throughput operations while maintaining accuracy, quality, and on- time shipping performance.

Line 1 Manager

Dollar Tree Distribution Savannah, GA July 2023 – May 2025

Led material handling and line sequencing operations to ensure om-time delivery and production flow.

Enforce safety, quality, and SOP compliance across operations.

Reduced downtime by prioritizing maintenance and driving continuous improvement initiatives.

Delivered performance results through hands-on leadership, KPI tracking, and team coaching, achieving 100% inventory accuracy and sustained production performance. Import Coordinator Inbound Supervisor Operations Manager HUGO BOSS Distribution Center Midway, GA June 2008 – July 2023

Managed inbound logistics and warehouse operations for global shipments, ensuring on- time, damage-free product flow.

Reduced demurrage costs by 50% by redesigning unloading processes and labor allocation.

Led and develop teams (up to 15+ direct reports), improving productivity, accuracy, and operational performance and process discipline.

Improved inventory accuracy and loss prevention by implementing structured staging, tracking, and discrepancy-resolution processes for inbound and outbound orders.

Ensured compliance with FTZ, CTPAT, OSHA, and customs regulations, maintaining audit-ready operations.

Supported EWM implementations, managing FTZ/CDM entries, and ensuring accurate customs documentation (US & Canada HTS).

EDUCATION

Southern New Hampshire University

Bachelor of Art (BA), Business Management

SKILLS

Inbound receiving/Dock-to-Stock Outbound Pick/Validate/Ship WMS/EWM System

KPI Management (UPH, OTD, Inventory Accuracy) SLA

Inventory, Quality & Compliance: Inventory management, quality control, import/export operations, customs compliance, risk analysis.

Systems, Data & Process Improvement: WMS implementations, process mapping, continuous improvement, KPI & SOP development, data analysis and reporting.

Financial & Workforce Management: P&L management, workforce planning, performance optimization, cost control.

Safety & OSHA compliance Dock & Yard Coordination Cross-Functional Leadership KEY ACHIEVEMENTS

Increased warehouse efficiency by eliminating bottlenecks in picking and workflow.

Reduced demurrage costs by 50%, improving dock-to-dock stock efficiency.

Maintained near-perfect inventory accuracy (99-100%) across multiple operations.

Successfully led cross-functional initiatives to improve system and equipment performance.

AI-based damage detection and prevention processes, reducing product damage rates by 95% and improving outbound quality metrics.

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