Customer Service Specialist with Education Experience

Katina Butler

Customer Service Representative

***************@*****.*** DANIA BEACH, 33004, FL 954-***-**** string string string string string string

Summary

Dynamic Customer Service Manager with over 2 years of experience ensuring exceptional support and satisfaction. Proven ability in problem-solving and communication, honed through extensive classroom management and student engagement roles. Successfully developed and implemented strategies that fostered better service relationships. Dedicated to enhancing customer experiences and maintaining high standards of service to meet organizational goals. Work Experience

Teacher, Broward County School Board, Fort Lauderdale 11/2023 – 06/2025

Orchestrated classroom management by consistently enforcing school policies. Crafted engaging lesson plans that align with state curriculum standards. Evaluated student progress through diverse assessment methods to inform instructional strategies.

Collaborated with fellow educators to enhance educational programs and resources. Paraprofessional, Broward County School Board, Miramar 06/2020 – 11/2023

Assisted classroom activities by supporting teachers with lesson plans and materials. Facilitated effective communication between students and teachers to improve learning experiences.

Monitored student behavior to ensure a safe and conducive classroom environment. School Security Guard, Miami Dade Public Schools, Miami 03/2006 – 06/2020

Oversaw school premises to guarantee student and staff safety. Coordinated with school administration to establish and refine safety protocols. Assisted in onboarding and training new security personnel on established procedures. Documented daily activities, incidents, and observations in comprehensive logs. Customer Service Manager, Broward County School District, 600 SE 3rd Ave, Fort Lauderdale 08/2019 – 06/2021

Education

Bachelor of Science, Criminal Justice, Miami Dade College, Miami, Miami Dade 02/2022 – 05/2024

Skills

Classroom management Lesson planning Student assessment Curriculum development Educational technology Behavioral intervention Customer Service Problem Solving Payment Processing Communication Attention to Detail Microsoft Office Interpersonal Skills Associate's Degree Fast Learner Work Under Pressure