Customer Service & Administrative Specialist
Resume:
Ayesha Sapp
Bainbridge Ga *****
************@*****.***
Objective: Dynamic customer service experience, along with medical,clerical and administrative skills, excelling in conflict resolution and complaint handling., Skilled in scheduling and account updating. Looking to obtain a career in customer service and clerical administration.
Professional Background:
Motivated an Enthusiastic person, with excellent people skills. Excellent technical, clerical and administrative skills.
James G Groves - Diploma
September 2005 - June 2006
Dawn training Center
Wilmington, Delaware
Health Claims Examiner/Medical Billing & Coding - Diploma 20061
August 2011 - June 2012
Harris School of Business
Wilmington, Delaware
Professional Medical Assistant -Diploma 2012
Professional skills:
1915 South
5/2023 - 03/2026
Customer Service/ Delivery support specialist
●Making & taking incoming calls
●Resolving customer’s complaints about the furniture and questions they may have about their delivery
●Scheduling customers delivery
●Emailing the warehouse about customers complaints
●Verifying inventory
●Responding to all emails with customer complaints, and delivery of furniture
ABA Essentials
8/2022- 12/2022
Administrative Assistant
●Scheduling clients to be interviewed
●Imputing clients demographics in the system
●Filing all required paperwork in the system
●Making the schedule for the employees for the week
●Assisting with payroll
●Updating & verifying clients insurance
Vashti center
3/222- 8/2022
Intake Coordinator
●Reviewing patients files
●Updating demographic form for the patients
●Interviewing patients when they apply for the program
●Placing patients in the correct facility
●Scanning & filing patients information in the system
Vashti Center
4/2018- 03/22/22
Receptionist
●Scheduling patients for next appointments
●Answering incoming calls and making outbound calls
●Verifying patients insurance through Gammis
●Scanning insurance and paperwork into patients chart
●Filing patient's chart in the chart room
●Transferring calls to the proper person
Advantage foot and ankle center
4/2012- 6/2012
Internship
Medical Assistant
●Answer incoming phone calls and making outbound calls
●Scanning patients insurance cards into system
●Filing documents in the correct files
●Assisting the doctor with patients
PharMerica 2007
●Input clients information into the computer
●Make necessary corrections to clients accounts
●File paperwork in correct files
●Scan all necessary documents into clients account
HSBC 2008
●Answered multiple phone lines
●Make outgoing calls to insurance companies
●Call insurance companies to check clients accounts
●Call clients to make arrangements to their accounts
●File clients information in folders
Easy Door 2010
●Answered incoming calls
●Took customers measurements and door style and color
●Made outgoing calls to Home Depot for customers measurements and door style
●Scheduled customers appointment for their door measurements and installation
●Input customers information into the computer system
Kingdom insurance 4/2014 -8/2014
Insurance agent
●Called clients to offer them life insurance
●Called insurance companies to get clients the best quotes on life insurance
●Took incoming calls from clients inquiring about life insurance
Kangaroo 9/2015 -11-2015
Cashier
●Greet customers
●Run the register and lottery machine
●Stocked store merchandise daily
●Ran the end of day paperwork at the end of every shift
Elberta crate Factory: 11/15 - 08/17
Box Hooker
. worked on an assembly line hooking ends into boxes
. Stacked bad boxes on a palate to be fixed
Murphy USA 06\2017 -11\2017
Shift Leader
. Took the place of the Manager and Assistant Manager in their absence
. Working on the register with cash revenue
. Inputting paperwork into the computer for the shift
. Running lottery machine
. Making deposits
References:
Ashley Ezell
Office Manager
Sharon Knight
Community Support Worker
Contact this candidate