Customer-Focused Store Leader and Notary Professional
Resume:
Serali Joan Vera-Bernard
Zellwood, FL 32798
******.****@*****.***
SUMMARY
Dedicated and versatile professional with expertise in customer service, team leadership, specialized roles, online order coordination, and credit card services. Skilled in providing exceptional customer experiences, managing teams, and ensuring operational efficiency. Proficient in notarization, cash handling, and technical troubleshooting. Adept communicator with a commitment to excellence. WORK EXPERIENCE
01-2023 -
Present
Store Manager & Notary Public
The UPS Store Apopka, FL
Duties/Responsibilities
● Delivered exceptional service in a comprehensive role covering shredding, packing, notarizing, printing services, and catering to diverse customer needs with professionalism and efficiency.
● Primary contact for customer inquiries, facilitating returns, shipping, claims processes, and ensuring unparalleled customer satisfaction.
● Represented the store in addressing customer issues, consulting with relevant parties, and providing expert information.
● Managed mailbox services, oversaw rental agreements, and executed mail forwarding solutions to meet client requirements.
● Undertook cash handling and counting of daily transactions.
● Managed store opening and closing, following security standard operating procedures and operational rules.
03-2022 -
10-2022
Credit Card MSR
USAA Mount Dora, FL
Duties/Responsibilities
• Provided customer support for credit card-related inquiries, navigating complex account issues, and facilitating seamless payment processing solutions.
• Worked independently to solve technical problems and ensure credit card functionality and billing discrepancies, ensuring swift and satisfactory resolutions.
• Navigated banking systems and adhered to strict regulatory standards, safeguarding sensitive personal and financial information, and maintaining data security protocols.
• Distinguished for maintaining consistently elevated levels of customer satisfaction through effective communication and initiative-taking problem-solving skills, enhancing the overall brand reputation. EDUCATION
Apopka Highschool (2016)
● Apopka, FL
SKILLS
• Customer Service
• Typing Skills
- 91 WPM
• Leadership
• Team Management
• Problem Solving
• Cash Handling and
Financial Integrity
• Technical Proficiency
• Communication Skills
06-2021 -
03-2022
Store Associate & Notary Public
The UPS Store Apopka, FL
Duties/Responsibilities
• Provided services such as shredding, packing, notarizing, and printing with efficiency.
• Assisted customers with inquiries, returns, shipping, and claims, and notarization services.
• Addressed customer issues, consulted relevant parties, and provided information.
• Oversaw mailbox services and executed mail forwarding.
• Managed cash transactions and balanced daily totals.
• Managed store opening and closing, following security and operational procedures.
02-2020 -
02-2021
Store Coordinator & Team Lead
Lowe’s Apopka & Altamonte, FL
Duties/Responsibilities
● Orchestrated end-to-end management of online orders, meticulously ensuring precision and punctuality from order initiation to delivery.
● Managed diverse responsibilities, including order fulfillment, vendor coordination, resolution of customer inquiries, and fostering seamless online shopping experiences.
● Worked with multiple store locations to assess product availability and streamline inventory transfers, optimizing operational efficiency.
● Functioned as a pivotal point of contact for addressing and resolving online order-related issues, contributing significantly to the enhancement of order fulfillment processes.
● Provided dynamic leadership to a team of cashiers, delivering comprehensive guidance and support in daily operations to drive excellence in customer service.
● Maintained strict security measures by supervising safe access and implementing robust cash handling procedures and safeguarding organizational assets.
● Efficiently managed scheduling, breaks, and task allocations for cashier staff.
03-2017 -
01-2020
Seasonal Cashier – Lawn & Garden Department
Lowe’s Apopka, FL
Duties/Responsibilities
● Provided expertise in horticulture and outdoor living as a seasonal cashier.
● Offered tailored advice on plant care, fencing solutions, and related products, enhancing overall customer satisfaction.
● Managed high-volume transactions during peak seasonal periods.
● Maintained a well-organized work environment within the department.
References available upon request
LANGUAGE SKILLS
● English: C2 Fluent
● Spanish: C2 Fluent
ACHIEVEMENTS
Florida Notary Service
Certificate (2021 – 2025)
• Orlando, FL
Disney Honor Choir (3
years)
• Orlando, FL
Student Office Assistant
• Apopka Highschool,
Apopka, FL
HOBBIES
• Reading/ Writing
• Video Games
• Collecting Plushies
• Taking Care of Pets
• Singing
Contact this candidate