Technical Program Manager - Cross-Regional Delivery Expert

AAKAR SRIVASTAVA

Technical Program Manager Program Manager Cross-Functional Delivery

******************@*****.*** +91-955******* linkedin.com/in/aakar-srivastava Bengaluru, India SUMMARY

3+ years owning end-to-end program delivery at Rakuten across Japan / Taiwan / India shipping production systems for 30K employees, 100K+ vendors, and enterprise BFSI / govt. clients (NIC, Aadhaar, LIC, Bandhan Bank). Repeat pattern of converting ambiguous, leaderless programs into measurable cost, latency, MTTR, and SLA outcomes. Targeting Technical Program Manager / Program Manager roles where engineering depth, cross-regional execution and program duties compound. EDUCATION

Indian Institute of Information Technology (IIIT), Gwalior 2018 – 2023 Integrated B.Tech + M.Tech in Information Technology (M.Tech Thesis in Artificial Intelligence) Gwalior, MP Publication: Enhanced Hybrid Symmetric Cryptography for IoT Devices — IEEE IATMSI 2022; scoped, designed a novel AES + ECC matrix algorithm, shepherded concept-to-publication.

EXPERIENCE

Rakuten India Enterprise Pvt. Ltd. Bengaluru, India Associate Software Engineer — Corporate IT Services Department Dec 2025 – Present

• Rescued a leaderless greenfield Asset Management program by taking over after the senior lead (3 my YOE) departed mid-project, re- scoped the roadmap, and shipped 1 month ahead of schedule (2M+ assets, 10K+ vendors, 30K employees).

• Orchestrated a Japan–Taiwan–India delivery model across 3 engineering regions and managed up to senior stakeholders, mentored an intern, and overrode a senior data-partitioning recommendation that delivered 30%+ faster query performance in production.

• Spearheaded a legacy modernization program which involved replacing a monolith with microservices + a compliance-grade audit framework, delivering 20% lower API latency, 20% infra cost cut, and 30% lower audit / compliance risk.

• Headed a global performance initiative cutting response times by 40% on a 20–30M-record export pipeline aligning engineering and business across the Japan–Taiwan–India delivery model at every milestone. Associate Software Engineer — Rakuten Sixthsense (Observability Platform) Jul 2023 – Dec 2025

• Stepped up as interim Technical Program Manager (1–3 month stint, 5–10 engineer team) — owned prioritization, sprint cadence facilitation, RAID tracking, weekly executive status and cross-team unblocking; improved sprint predictability, held high say / do ratios, shipped all releases on time with zero missed deadlines.

• Owned end-to-end delivery of the alerting program that comprised capturing requirements, sequencing multi-channel rollout, and further shipped a system handling 100K+ alerts / day for NIC, Aadhaar, LIC, Bandhan Bank, Himalayan Wellness across BFSI / government identity.

• Steered sprint-level delivery across 20+ engineers and 5 functions (QA, DevOps, Program, Product, Sales) — sequenced 4 monitoring domains and enabled customers to cut MTTR by up to 60% in high-traffic environments.

• Served as primary interface between B2B customers and a 30+ member sales / product org translating customer feedback into executive recommendations, with 5+ customer-driven features landing across 3 upcoming releases.

• Championed a cost-optimization program delivering 20 higher VM-per-host density that lowered cost-per-monitored-endpoint and strengthened the enterprise sales proposition (mechanism: 95% memory reduction, 2GB 100MB).

• Anchored a reliability program that retired a third-party wrapper and became the org-wide enterprise reliability standard (40% less memory

/ 60% faster startup / 25% lower CPU usage).

• Established a voluntary knowledge & research function for a 65+ member org having 5–6 standards docs + 4–5 feasibility investigations that prevented rework; concurrent 6-month on-call.

LEADERSHIP & PROGRAM OWNERSHIP

• Program Lead — 'Jobs' Placement Competition (College Tech Fest): Owned full lifecycle from ideation, aptitude design, interview coordination to winner selection executing concept-to-delivery on a fixed event timeline.

• Marketing & Sponsorship Head — Aurora 2020 (College Cultural Fest): Generated 250% growth in sponsorship revenue via structured outreach and negotiation with national brands (Coca-Cola, Fastrack, INOX, KFC).

• Program Coordinator — Student Gyan Movement (SGM): Mobilized a volunteer team delivering education to 100+ underprivileged children; defined learning objectives and ensured consistent delivery quality.

• Recognition: Top 8 of 300+ at IIM Lucknow Joust Business Debate (sole undergrad among MBAs); 2 Smart India Hackathon Nationals qualifier; 3rd Place — IoT Challenge, IIT Bombay; Mentor — Google Developers' Club. SKILLS

Program Management: Roadmapping • Sprint Planning • Agile / Scrum • Stakeholder Management • Cross-Functional Leadership • Risk & Dependency Management • Release Management • PRD / Spec • Systems Thinking Domains: Enterprise Observability • Asset Management • Compliance & Audit • B2B SaaS • Microservices Migration Technical Foundation: Microservices • Distributed Systems • API Design • Performance Optimization • Java • Golang • Spring Boot • Kubernetes • Docker • ElasticSearch • Jira • Git

AI Fluency: Daily user of Claude • ChatGPT • Cursor • Copilot — drove team-wide Cursor adoption and authored shared prompting techniques

(spec drafting, code review, debugging); M.Tech thesis in AI

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