Versatile Administrative & Customer Service Professional

Makhia Bouie

Philadelphia, PA +1-983-***-**** **********@*****.***

Work Experience

Client Service Professional

H&R Block Philadelphia, PA

January 2025 to Present

• Processed customer transactions efficiently while maintaining accuracy and providing excellent service.

•Provided administrative and operational support to tax professionals.

• Maintained strict client confidentiality in accordance with company policies and ethical standards.

• Provided administrative and operational support to tax professionals.

• Coordinate and confirm appointments to ensure efficient scheduling.

•Managed guest check-in and check-out while maintaining high standards of service. Receptionist

Paul's Run Retirement Community Philadelphia, PA January 2024 to December 2025

• Practicing good digital communication skills. Write clearly, organize information well, respond promptly, and maintain professionalism when needed.

•Managed incoming and outgoing mail for residents and staff.

•Managed incoming phone calls and

directed them to appropriate

departments within the facility.

•Provided administrative support to ensure efficient office operations. Security Officer

Allied Universal Philadelphia, PA

August 2022 to June 2025

• Actively patrolling and monitoring designated property to protect people and assets.

•Maintained vigilance to detect and report suspicious activity.

• Managed visitor and staff access to maintain a secure environment.

• Ensuring overall safety by enforcing security policies and procedures Wax Specialist

European Wax Center Philadelphia, PA

May 2024 to October 2024

• Performed professional waxing and hair removal services for clients.

•Educating clients about waxing preparation and procedures.

•Delivered high-quality customer service to clients.

•Applied sales and marketing strategies to promote services and increase client engagement.

•Adhered to OSHA regulations and workplace safety guidelines. Shake Shack Team Member

Shake Shack Ardmore, PA

May 2021 to June 2022

• Managed cash transactions with accuracy and efficiency.

• Accurately recorded and processed customer orders in a fast-paced environment.

• Effectively managed multiple priorities while maintaining accuracy and efficiency.

• Delivered exceptional customer service in a fast-paced environment. Education

Jean Madeline Aveda Institute

October 2023 to January 2024

High school diploma

Mastery Cs -Shoemaker Campus Philadelphia, PA

August 2017 to June 2021

Upper secondary education

Skills

Phone etiquette Communication skills Appointment scheduling Customer service Administrative experience Retail math OSHA Microsoft Outlook Fast food restaurant experience Certifications and Licenses

Esthetician License

Child Development Associate Certification

First Aid Certification

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