Remote Transcriptionist & Records Specialist

Peggy Wakeman

Anaheim, California 714-***-**** ***********@*****.***]

Professional Summary

Highly disciplined and detail-oriented professional with over 40 years of experience in high-volume data management, records coordination, and administrative operations. Expert in converting complex information into accurate, well-formatted documentation. Possesses a typing speed of 75 WPM and a proven track record of maintaining strict confidentiality and meeting rigorous deadlines. Seeking to leverage exceptional listening skills and linguistic precision as a Remote Transcriptionist.

Core Skills

Transcription & Typing: 75 WPM; 10-key by touch; high-speed data entry and audio-to-text conversion.

Quality Assurance: Expert in editing, proofreading, and formatting complex documents for clarity and grammatical accuracy.

Confidentiality: Extensive experience handling sensitive student records and legal insurance documentation.

Software Proficiency: Microsoft Office Suite (Expert Word/Excel), Google Docs, Zendesk, Aeries, and various database management tools.

Communication: Strong command of the English language; skilled at interpreting nuanced instructions and varying accents.

Professional Experience

Anaheim Union High School District Anaheim, CA

Registrar / Records Coordinator Feb 2007 – June 2013; June 2014 – Present

Documentation Excellence: Manage, edit, and maintain complex student files, ensuring 100% accuracy in data entry and record formatting.

Quality Control: Audit student files to purge outdated materials and verify the correctness of legal documents, including language testing and birth certificates.

Technical Training: Act as a mentor and trainer for software upgrades (PDF, Excel, Word, Google Docs), creating curriculum and documentation for employee workshops.

Detail Orientation: Utilize Zendesk and Aeries to resolve software glitches and run complex queries, ensuring data integrity across multiple platforms.

Fairmont Preparatory Academy Anaheim, CA

Attendance Coordinator / Assistant to the Dean Aug 2011 – April 2014

Information Management: Coordinated correspondence and record-keeping for the Dean and nine counselors, requiring high-level organization and attention to detail.

Time Management: Managed complex calendars and travel logistics while proctoring standardized testing (AP, IB, ACT), ensuring strict adherence to timing and procedural guidelines.

Anaheim Union High School District Anaheim, CA

Registrar / Records – Adult Education Feb 2005 – June 2011

Transcribing Records: Created student transcripts from scratch based on historical audio/hard-copy data, requiring high-level precision and formatting skills.

Coordination: Interfaced with diverse institutions (schools, prisons, charity organizations) to secure and verify grades and records under tight deadlines.

City of Anaheim Anaheim, CA

Word Processor / Secretary Jan 2001 – Dec 2005

Produced high volumes of accurate written documents and correspondence, maintaining high standards for grammar, spelling, and punctuation.

Travelers Insurance Company Various Locations, CA

Assistant Operations Manager Aug 1977 – Dec 2000

Quality Metrics: Responsible for the office "scorecard," analyzing monthly data trends to identify errors and areas for process improvement.

Confidentiality: Handled sensitive insurance data and operations in a high-stakes corporate environment.

Education & Certifications

Software Specialist Training: Expert-level proficiency in Microsoft Excel, Word, and Access.

Professional Development: Self-taught SQL and advanced database query management.

Typing Certification: 75 WPM (verified).

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