Versatile Customer Service & Operations Professional

Anna Alvarez

Chicago, IL

*************@*****.*** 312-***-****

PROFESSIONAL SUMMARY

Reliable customer service and operations professional with experience in retail, facilities support, healthcare administration, and public service. Strong work ethic, attention to detail, and ability to support daily operations efficiently. Bilingual in English and Spanish.

WORK EXPERIENCE

MG Old Fashion Meat Market– Store Operations Manager Dec 2017 – Present

- Placed and managed orders with vendors, maintaining strong supplier relationships and accurate delivery schedules.

- Maintained accurate records for inventory, invoices, and vendor transactions

- Oversee daily store operations to ensure smooth workflow, customer service, and compliance with procedures.

- Conducted bookkeeping duties including cash handling, daily sales reconciliation, and basic financial record keeping.

Macy’s – Support Team / Cashier Nov 2010 – Dec 2017

- Assist customers with merchandise inquiries, transactions, and store services.

- Support store operations including stocking, merchandising, and floor-set execution.

- Assist with opening and closing procedures.

Annunciation Church – Custodian Jun 2015 – Present

- Maintain cleanliness and organization of facilities.

- Manage inventory and train new employees on daily procedures. City of Chicago – Traffic Management Authority Mar 2007 – Oct 2010

- Assisted with traffic and transportation operations to support public safety.

- Guided citizens and visitors and supported daily operational activities. Horseshoe Casino – Retail Clerk Apr 2005 – Dec 2005

- Provided customer service and processed transactions using POS systems.

- Assisted with stocking and store setup.

Advocate Trinity Hospital – Receptionist Apr 1999 – Jan 2002

- Scheduled patient appointments and managed front-desk operations.

- Maintained patient records and answered incoming calls. EDUCATION

James H Bowen High School Graduated 1994

2710 E. 89th Street

Chicago, IL 60617

SKILLS

• Fluent in Spanish

• Customer Service & Communication

• Office & Records Management

• Microsoft Office (Word, Excel, Outlook)

• Inventory Tracking & Organization

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