Customer Service & Medical Admin Specialist

Shamiah Beck

Miami Gardens, FL ***** 786-***-**** *************@*****.***

Professional Summary

Customer service and medical administrative professional with experience in patient scheduling, insurance verification, billing support, data entry, and high-volume call handling. Strong communication, multitasking, and problem-solving skills with the ability to provide excellent customer service in fast-paced healthcare and call center environments.

Work Experience

Client Service Representative – Global Pathology Laboratory Miami Lakes, FL September 2022 – April 2026

• Handled incoming client and patient calls regarding laboratory services and test orders

• Assisted with specimen requirements, billing inquiries, and report-related questions

• Verified patient demographics and client information for accuracy

• Coordinated with laboratory staff, couriers, and medical offices to ensure timely processing of results

• Maintained professionalism and accuracy in a fast-paced medical environment Patient Service Representative – Claremedica

Miami Lakes, FL January 2022 – July 2022

• Scheduled patient appointments and managed referrals

• Verified insurance coverage and updated patient records

• Communicated with medical assistants regarding patient concerns and follow-ups

• Assisted with prescription refill requests and patient inquiries

• Delivered excellent customer service while maintaining confidentiality Customer Retention Specialist – Alorica

Miami, FL November 2020 – September 2021

• Provided customer support and resolved account concerns efficiently

• Processed orders, data entry, and account updates

• Worked within the retention and loyalty department to maintain customer satisfaction

• Assisted with quality assurance call monitoring and team support

• Progressed into a team lead role based on performance Customer Service Representative – iQor

Miami, FL September 2019 – October 2020

• Assisted customers with account issues, insurance claims, and device upgrades

• Performed data entry and maintained accurate customer records

• Delivered exceptional customer service while meeting company metrics

• Maintained a high customer satisfaction rating through effective communication Clerical Specialist – Eco Tech

Miami, FL June 2017 – August 2019

• Answered phones and scheduled appointments

• Managed filing, faxing, scanning, and document organization

• Maintained records and responded to emails professionally

• Supported daily administrative office operations Education

High School Diploma

Skills

Customer Service • Medical Administrative Support • Medical Scheduling • Insurance Verification • Data Entry • EMR Systems • Medical Billing • Patient Communication • Administrative Support • Clerical Experience • ICD-10 • Microsoft Office • Multitasking & Organization

Certifications

• Certified Medical Administrative Assistant

• CPR Certification

• First Aid Certification

• EMR Certification

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