Efficient Customer Service & Operations Specialist
Resume:
EMPLOYMENT HISTORY
Customer Service Representatives, The Home Depot, Decatur, GA
• Managed and audited purchase orders for The Home Depot, ensuring accuracy in type, amount, and delivery schedules
• Prepared comprehensive daily sales reports, contributing to strategic decision-making
• Coordinated with dispatchers for timely deliveries, resolving scheduling issues proactively
• Provided critical feedback on service failures or customer concerns, aiding in process improvement
• Assisted store associates with product inquiries, enhancing customer service
• Streamlined order processing for THD, enhancing delivery efficiency and reducing schedule conflicts.
• Improved customer satisfaction by proactively resolving service issues and partnering with sales to exceed expectations.
• Trained Customer Service Reps on product knowledge, boosting team competence and customer service quality.
• Conducted thorough inventory reviews to pinpoint and address stock shortages, ensuring product availability. JUN 2023 - JAN 2024
Customer Service Representatives, The Home Depot, Decatur, GA Managed and audited purchase orders for The Home Depot, ensuring accuracy in type, amount, and delivery schedules. Prepared comprehensive daily sales reports, contributing to strategic decision-making. Coordinated with dispatchers for timely deliveries, resolving scheduling issues proactively. Provided critical feedback on service failures or customer concerns, aiding in process improvement. Assisted store associates with product inquiries, enhancing customer service. Streamlined order processing for THD, enhancing delivery efficiency and reducing schedule conflicts. Improved customer satisfaction by proactively resolving service issues and partnering with sales to exceed expectations. Trained Customer Service Reps on product knowledge, boosting team competence and customer service quality. Conducted thorough inventory reviews to pinpoint and address stock shortages, ensuring product availability. MAR 2020 - MAY 2023
Healthcare Customer Service, Continuum Global Solutions LLC, Remote Established rapport with customers, addressing healthcare concerns. Provided crucial information on healthcare benefits and coverage. Guided customers through troubleshooting and self-service options. Ensured compliance with government audits through strict adherence to procedures. Eager to tackle new projects with a focus on innovative solutions and impactful results. Boosted customer satisfaction by providing effective solutions to healthcare inquiries. Enhanced audit compliance by meticulously following all regulatory procedures. Introduced new approaches for customer engagement, improving service efficiency. Supported clients in navigating healthcare systems, elevating their understanding and access. Analyzed customer feedback to identify service improvement areas, increasing overall efficiency. FEB 2013 - JAN 2020
Customer Service, Walmart, Decatur, GA
• Applied innovative solutions to improve customer service
• Achieved high customer satisfaction through effective problem-solving
• Contributed to the company's reputation by providing supportive and authoritative customer service
• Boosted customer satisfaction by resolving complaints swiftly, ensuring positive service experiences.
• Managed confidential transactions meticulously, upholding privacy and accuracy.
• Fostered a collaborative environment, aiding colleagues in customer service best practices.
• Implemented efficient transaction processes, enhancing customer service efficiency.
• Passionately delivered high-quality customer service, building strong customer relations. 731 Beresford Cir, APT 3, Stone
Mountain, United States, 30083
**********@*****.***
SHATAVIAS THOMAS
PROFESSIONAL SUMMARY
Customer Service Professional with over 18 years of seasoned experience, adept in roles demanding superior communication and problem-solving skills. Proficient in managing customer transactions, compiling daily reports, and utilizing Microsoft Office Suite to enhance operational efficiency. Committed to elevating customer satisfaction through meticulous attention to detail and a proactive approach in addressing customer concerns. JUN 2010 - FEB 2013
Customer Service Rep II, Arbitration Forums, Inc, Alpharetta, GA Exhibited visionary approach in handling customer calls Performed data entry tasks with precision and speed Enhanced data accuracy with ten key entry by touch and sight Contributed to operational efficiency through accurate data entry Elevated customer satisfaction by resolving complex issues, ensuring positive outcomes. Streamlined call process, reducing resolution time and boosting efficiency. Led a project to improve data entry systems, enhancing overall accuracy. Mentored new hires in customer service excellence, fostering a team-oriented environment. Initiated a feedback system for continuous improvement in customer service delivery. MAY 2006 - MAY 2010
Customer Service Representative, Gutter Guard, Atlanta, GA
• Provided comprehensive product and service information to customers
• Handled both inbound and outbound customer calls
• Maintained a high level of professionalism and enthusiasm
• Implemented innovative solutions to resolve escalated complaints
• Enhanced customer satisfaction by resolving issues swiftly, boosting loyalty.
• Managed 50+ daily customer inquiries, ensuring high-quality service standards.
• Teamed with sales to identify customer needs, elevating service experience.
• Passionately resolved complaints, turning dissatisfied customers into promoters.
• Streamlined complaint resolution process, reducing resolution time by 20%.
• Boosted loyalty by quickly resolving issues, streamlined complaint process cutting resolution time by 20%. EDUCATION
MAY 2006 - MAY 2006
GED, Technical College System of Georgia, Atlanta, GA SKILLS
General Administration Answering Phones
Typing Data Entry
Ten Key Entry Filing
Compiling Daily Reports Copying
Faxing Emailing
Microsoft Word Microsoft Excel
Microsoft PowerPoint Customer Relations
Problem-solving Conflict Resolution
Inbound Communication Outbound Communication
Alternate Solutions
Contact this candidate