Phlebotomy Technician with Patient Care Focus

STEPHANIE VAUGHAN

Seaford, DE ***** 610-***-**** ***************@*****.***

Professional Summary

Patient-oriented Phlebotomist offering years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures.

Work Experience

Patient Care Technician

Cheer Georgetown, DE

April 2024 to Present

Companion for Senior Help with Dr appointments House Care Food prep and everyday needs Phlebotomy Technician

LabCorp Flemmington, NJ

May 2013 to November 2015

Prepared blood-collecting equipment to draw blood and safely store and transport samples. Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

Labeled blood vials with critical information like time of collection, date and patient name. Maintained fully-stocked phlebotomy cart, carrier and station. Medical Assistant

Youngs Medical Bethlehem, PA

February 2006 to June 2013

Performed preliminary physical tests to accurately record results in patient history summary. Scheduled appointments for patients via phone and in person. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Administrative Assistant

Resorts USA Bushkill, PA

January 1997 to September 2000

Developed administrative processes to achieve organizational objectives and improve office efficiency. Directed customer communication to appropriate department personnel. Tracked and submitted employee timesheets to prepare for payroll processing. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials. A plus Medical

Education

Easton Hospital Easton, PA

March 2009 to March 2009

Medical Assistant in Medical Transcription

Lyons Institue Hackensack, NJ

February 1985 to February 1985

Business (Associate's degree)

Skills

Care plans Databases Time management Direct sales Maintaining patient confidentiality Patient monitoring Technical Proficiency Negotiation Healthcare infection prevention and control expertise Disinfection procedures Inventory records Needs-based selling Correspondence management Documentation review QuickBooks Management Attention to detail Research Typing Google Docs Safe work practices Home care Medical Records Maintenance Proper Storage Procedures Therapeutic Phlebotomy Managing customer accounts CRM system proficiency Patient interaction Phone etiquette Patient comfort Task prioritization Needle holder sterilization and handling Marketing Coachability Computer operation Supervising experience Order entry Sales Microsoft Powerpoint Hospitality Mobile devices Inpatient Medical scheduling Telehealth experience Communication skills Administrative experience Teamwork Writing skills Customer communication Productivity software Workers' compensation insurance knowledge Zoom Microsoft Word Phone communication Root cause analysis Customer support Technical support Surgical instrument sterilization and handling Sales negotiation Caregiving OSHA Accounting and finance experience Decontamination Blood sampling Email outreach prospecting Ethernet Microsoft Teams Interpersonal skills Deal closing Communication platforms Microsoft Outlook Medicare ICD-9 GPS Customer relationship building Data entry Client interaction via phone calls Guest services Hospital patient safety Microsoft Office Proofreading Microsoft Excel Search engines Achieving HIPAA compliance Customer service Load & unload Windows Senior care Home & community care Vacation properties Value-based selling Microsoft Publisher Appointment scheduling Cold calling Outpatient Filing Languages

English

Certifications and Licenses

Driver's License

Certified Medical Assistant

Air Brake Endorsement

CCMA Certification

BLS Certification

Passenger Endorsement

Hazmat Endorsement

Non-CDL Class C

CDL B

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