Operations Coordinator & Administrative Specialist with 15+ Years

MICHELLE MONCRIEF

Temple, TX 254-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Operations Coordinator and Administrative Specialist with 15+ years of experience supporting high-volume staffing, healthcare, and logistics environments. Proven ability to manage scheduling, coordinate teams, handle client communications, and maintain accurate records in fast-paced settings. Skilled in remote-ready tools and workflows including digital communication, data management, and multitasking across systems. Seeking a remote role in operations, client support, scheduling, or healthcare administration.

CORE SKILLS

1 Operations Coordination & Workflow Management

2 High-Volume Scheduling & Dispatch

3 Client & Customer Support (Phone, Email, Digital) 4 Data Entry & Records Management

5 Employee Onboarding & I-9 Verification

6 Payroll Processing & Invoicing

7 Microsoft Office (Excel, Outlook, Word)

8 Confidential Data Handling (HIPAA Awareness)

9 Problem-Solving & Multitasking

PROFESSIONAL EXPERIENCE

Operations Coordinator (Office Manager)

Labor Finders – Temple, TX 2017–Present

1 Coordinate daily operations for a high-volume staffing office, managing scheduling and dispatch for a large workforce

2 Communicate with clients and employees via phone, email, and digital systems to ensure timely staffing solutions

3 Process payroll, invoices, deposits, and weekly operational reports with high accuracy 4 Oversee onboarding processes, including I-9 verification and employee documentation 5 Maintain and update client accounts while providing ongoing customer support 6 Resolve scheduling conflicts and workforce issues in a fast-paced environment Transportation Coordinator (Transportation Manager) Belton Auto Auction – Belton, TX 2013–2016

1 Managed logistics and scheduling for transportation operations 2 Coordinated staff assignments and ensured timely vehicle movement 3 Processed titling documentation and ensured regulatory compliance 4 Provided customer support and resolved account-related issues Healthcare Support Specialist (CNA / Unit Clerk / Med Tech) 2007–2015

1 Supported patient care and daily operations in healthcare settings 2 Maintained patient records and assisted with administrative documentation 3 Communicated with healthcare teams to ensure quality patient support 4 Followed safety, confidentiality, and infection control protocols EDUCATION

High School Diploma – Penn Foster (2019)

Certified Nursing Assistant (CNA) – 2007

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