Library & Behavioral Health Specialist with 15+ Years Experience
Resume:
PEGGY SWIFT
386-***-**** *******@*******.*** DeLand, FL
PROFESSIONAL SUMMARY
Dedicated professional with over 15 years of experience in library services and behavioral health. Demonstrated strengths in customer service, time management, and trend tracking. Skilled at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.
CORE SKILLS
Technical Support
Electronic Resources
Advanced Complex Problem Solving
Organizational Skills
Team Collaboration
Verbal & Written Communication
WORK EXPERIENCE
Librarian Volusia County Mar 2013 – Present DeLand, FL
•Assisted patrons using online and physical library resources.
•Maintained robust catalog of fiction, non-fiction, and reference materials, coordinating repairs or replacements for damaged materials.
•Managed circulation desk functions such as checking out materials, processing holds, and handling overdue fines.
•Led a team of volunteers in daily operations, fostering a collaborative work environment.
•Supervised library staff members and volunteers, providing guidance and training as needed.
Mental Health Technician US Army Aug 2007 – Apr 2011 Washington, DC
•Responded effectively to emergency situations involving potentially aggressive or self-harming behaviors using non-violent crisis intervention techniques.
•Taught life skills classes focused on stress management, communication, and problem-solving techniques.
•Assisted with activities of daily living to improve patient quality of life.
•Conducted patient intake interviews, gathering vital information for treatment planning.
•Participated in group therapy sessions and facilitated therapeutic activities for patients.
•Assisted nursing staff with chart updates, scheduling, and administrative support.
EDUCATION
Bachelor of Applied Arts – Human Services
Troy University Troy, AL December 2004
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