Results-Driven Community Manager with 31+ Years Experience
Resume:
Hicela Cotonat
Miami, Fl **177
**********@*****.***]
Professional Summary
Results-driven Community Manager with over 31 years of experience in residential Property Management. Proven track record of increasing occupancy, improving resident satisfaction, and optimizing operational efficiency. Strong leadership, financial management, and customer service skills with a commitment to maintaining high-quality communities.
Professional Experience
Community Manager
Greystar May 2017 – Present
Oversee daily operations of residential communities, ensuring high occupancy and resident satisfaction
Manage property budgets, financial reporting, and expense control to meet performance goals
Lead, train, and supervise on-site staff to maintain operational excellence
Develop and implement marketing strategies to increase leasing traffic and retention
Handle resident relations, conflict resolution, and lease compliance
Coordinate maintenance and vendor services to ensure property standards are upheld
Conduct regular property inspections and ensure compliance with company policies and regulations
Community Property Manager
Royal American Management January 2010 – May 2017
Managed all aspects of property operations, including leasing, maintenance, and financial performance
Maintained occupancy goals through effective marketing and leasing strategies
Prepared and monitored budgets, rent collections, and financial reports
Supervised leasing staff and maintenance teams
Addressed resident concerns and fostered positive community relationships
Ensured compliance with housing regulations and company policies
Organized community events and initiatives to enhance resident engagement
Core Skills
Property & Community Management
Budgeting & Financial Analysis
Team Leadership & Staff Development
Resident Relations & Retention
Leasing & Marketing Strategies
Conflict Resolution
Vendor Management
Regulatory Compliance
Customer Service Excellence
Technical Skills
Property Management Software (e.g., Yardi, OneSite, RealPage)
Microsoft Office Suite (Excel, Word, Outlook)
Additional Information
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Bilingual
services to ensure property standards are upheld
Conduct regular property inspections and ensure compliance with company policies and regulations
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