Day Program Manager with Patient Services Focus
Resume:
KELLY ENO
SUMMARY
Experienced with coordinating day programs and enhancing participant engagement.
Utilizes effective organizational and leadership skills to streamline program operations. Track record of successful team management and implementation of innovative solutions. SKILLS
• Service Representative • Medical Billing
• Document filing • Insurance verifying
• HIPAA Compliance • Medical terminology knowledge
• Patient Education • Post-Discharge Care Coordination
• Office Administration • Data entry proficiency
WORK HISTORY
October 2024 - Current
Community Integrated Services - Day Program Manager, Manchester, NH October 2023 - September 2024
Catholic Medial Center - Patient Service Representative / Cardiac Unit, Manchester, NH January 2017 - February 2022
Smokey Bones Bar & Fire Grill - Customer Service Specialist / Server, Tyngsboro, MA Developed and implemented individualized program plans for clients to enhance personal growth and community integration.
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Coordinated staff training sessions to ensure compliance with organizational standards and best practices.
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Monitored client progress, adjusting strategies to meet evolving needs and improve service delivery.
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Facilitated communication between clients, families, and service providers to promote collaboration and support.
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Improved patient satisfaction by providing exceptional customer service during check- in and check-out processes.
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Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
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Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
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Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
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• Enhanced customer satisfaction by resolving issues promptly and professionally. Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
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• Trained new staff on service protocols, improving team efficiency and performance. Analyzed customer feedback data to identify trends and recommend service improvements.
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*********@*****.***
Concord, NH 03303
EDUCATION
Bachelor of Arts, Business
Management
Keene State College, Keene, NH
April 2020
• Minored in Communications.
Event Planning Intern
Coordinator experienced in
organizing successful events,
including weddings and
capstone projects/internships.
Skilled in logistics coordination,
timeline management, and
team collaboration, delivering
exceptional results.
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